Casual Box Office Agent – Tickets & Guest Service

Newport Live; Newport; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Discounted Newport Live membership

generous pension scheme available

cafe discount when on shift

uniform provided

access to wellbeing programmes

Job summary

Newport Live's Riverfront Theatre & Arts Centre is seeking casual Box Office Assistants to be the first point of contact for customers, visitors and members. You will provide information on events, sell tickets, and assist with enquiries across various channels.

Shifts are casual, typically 08:30–20:30 Mon–Sat, with some Sunday work during busy periods. The role offers an hourly rate and benefits as listed by Newport Live.

Qualifications

• Experience in a similar or retail environment.
• Experience handling cash and card payments.
• Excellent verbal and written communication skills.

Responsibilities

• Welcoming customers to the Riverfront at the front desk.
• Assisting enquiries in-person, via telephone and via digital platforms.
• Using Point of Sale, Box Office and other systems for sale and checking of tickets.
• Scanning tickets on entry to performances to ensure accurate data.
• Keeping accurate records of ticket sales and financial transactions.
• Familiarity with programme of events to enable effective interactions.

Job description

Newport Live's Riverfront Theatre & Arts Centre is seeking casual Box Office Assistants to be the first point of contact for customers, visitors and members. You will provide information on events, sell tickets, and assist with enquiries across various channels.

Shifts are casual, typically 08:30–20:30 Mon–Sat, with some Sunday work during busy periods. The role offers an hourly rate and benefits as listed by Newport Live.