The Guinness Partnership

Love Charity Jobs; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

The Guinness Partnership in Greater Manchester is seeking a Customer Liaison Officer to join the Housing & Neighbourhoods team. You will spend much of your time out in your patch, meeting residents and resolving issues while acting as a visible face of Guinness.

You will collaborate with Estate Services and other teams to deliver quick, effective solutions, building relationships with homeowners and tenants across Greater Manchester.

Qualifications

• Excellent customer service skills, with strong communication and relationship-building abilities.
• The capability to plan and manage your workload effectively without high levels of supervision.
• Confidence using mobile technology to work 'on the go'.
• Strong resource and time-management skills, with the ability to prioritise and deliver value for money.
• Experience working in an environment of legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilience when handling challenging situations and delivering sustainable outcomes.
• Experience in analysing data and drawing informed conclusions.
• Experience of working in the housing or property sector

Responsibilities

• Be the face of Guinness, providing an accessible service to homeowners and tenants.
• Work in a mobile way, spending much of your time out in your patch, meeting residents, building relationships, and resolving issues.
• Collaborate with Estate Services and other Guinness teams to deliver quick, efficient solutions for residents.

Skills

Customer service

Communication

Relationship building

Time management

Data analysis

Problem solving

Adaptability

Work independently

Job description

Location: Greater Manchester, United Kingdom

Job Type: Permanent, Full-time

The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents.

We have a new opportunity for a Customer Liaison Officer to join us on a full time, 35 hours per week, permanent basis. This is a field-based role requiring regular travel across your designated area, covering Greater Manchester.

As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues.

You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents.

You will also be able to demonstrate the following essential criteria:

• Excellent customer service skills, with strong communication and relationship-building abilities.
• The capability to plan and manage your workload effectively without high levels of supervision.
• Confidence using mobile technology to work 'on the go'.
• Strong resource and time-management skills, with the ability to prioritise and deliver value for money.
• Experience working in an environment of legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilience when handling challenging situations and delivering sustainable outcomes.
• Experience in analysing data and drawing informed conclusions.
• Experience of working in the housing or property sector

To find out more about the role and the essential requirements for the role, please review the role profile.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

If this job opportunity is not suitable, then check out the other Love Charity Jobs across UK!