Customer Liaison Officer

Freshlystaged; Manchester; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

The Guinness Partnership is seeking a Customer Liaison Officer to join our Housing & Neighbourhoods team on a full-time, permanent basis. This field-based role requires regular travel across Greater Manchester, with you spending much of your time in the community, meeting residents and resolving issues.

You will be the face of Guinness in neighbourhoods, collaborating with Estate Services to deliver quick, effective solutions.

Qualifications

• Excellent customer service and communication skills.
• Able to plan and manage workload with minimal supervision.
• Comfortable using mobile technology to work on the move.
• Experience in housing or property sectors.
• Travel across Greater Manchester is required.
• Resilient when handling challenging situations.

Responsibilities

• Build relationships with residents and resolve issues.
• Work field-based across designated area in Greater Manchester.
• Collaborate with Estate Services and other Guinness teams to deliver solutions.
• Provide accessible services to homeowners and tenants.

Skills

Customer service

Communication

Problem solving

Time management

Housing sector experience

Job description

Field-based with travel across Greater Manchester

Responsibilities include building relationships and resolving resident issues

Essential skills include excellent customer service and problem-solving

The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents.

We have a new opportunity for a Customer Liaison Officer to join us on a full time, 35 hours per week, permanent basis. This is a field-based role requiring regular travel across your designated area, covering Greater Manchester.

As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues.

You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents.

You will also be able to demonstrate the following essential criteria:

• Excellent customer service skills, with strong communication and relationship-building abilities.
• The capability to plan and manage your workload effectively without high levels of supervision.
• Confidence using mobile technology to work 'on the go'.
• Strong resource and time-management skills, with the ability to prioritise and deliver value for money.
• Experience working in an environment of legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilience when handling challenging situations and delivering sustainable outcomes.
• Experience in analysing data and drawing informed conclusions.
• Experience of working in the housing or property sector

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.