Service Manager

The Guinness Partnership; Havant; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Works van provided

Hybrid working model

Job summary

The Guinness Partnership is seeking a Service Manager to lead the Repairs and Maintenance team in Havant. This permanent, full-time role supports an area-based team, balances office, site, and home working, and includes a works van for business use.

You will drive performance, ensure customer outcomes, and uphold high service standards across the region. The role requires proven leadership in operational teams, knowledge of construction, housing repairs, health and safety, and a relevant

Qualifications

• Experience leading, managing and developing operational teams.
• Strong understanding of building construction, social housing repairs, and health and safety legislation.
• Trade qualification support (NVQ/City & Guilds).

Responsibilities

• Lead an area-based operational team delivering a high-quality Responsive Repairs service.
• Drive performance and ensure excellent customer outcomes.
• Coordinate hybrid working model and rota-based weekend coverage.

Skills

Team leadership

Subcontractor management

Health & safety knowledge

Customer-focused service

Communication skills

Maintenance knowledge

Education

NVQ Level 3 or equivalent

NVQ Level 3 in First Line Management

Tools

Repairs management information systems

Job description

About the Role

Our Repairs and Maintenance team is seeking an experienced

Job Description

About the Role

Our Repairs and Maintenance team is seeking an experienced Service Manager to join the Guinness Property team in Havant. This is a permanent position working 40 hours per week, covering operational hours between 8:00 am and 7:00 pm, Monday to Friday, plus Saturday mornings. Later shifts and Saturday coverage are shared on a rota basis.

This role leads and supports an area-based operational team in delivering a high-quality Responsive Repairs service. You will drive performance, ensure excellent customer outcomes, and maintain high standards of service delivery across the team.

We currently operate a hybrid working model, combining office, site-based and home working. A works van will be provided for business use. As this role covers Portsmouth, Waterlooville and the surrounding areas, the successful candidate should be based within these locations or within a reasonable commuting distance to support operational requirements effectively.

What We Are Looking For

You will have experience leading, managing and developing operational teams, together with a strong understanding of building construction, social housing repairs, and relevant health and safety legislation. You will also have practical trade experience, supported by a relevant NVQ or City & Guilds qualification.

In addition, you will be able to demonstrate the following:

Essential Skills And Experience

• Up-to-date knowledge of building construction, maintenance, repairs, and safety legislation.
• Experience leading, managing, developing and motivating teams.
• Strong knowledge of housing sector best practice and relevant legislation.
• Experience of subcontractor management.
• Proven ability to deliver a high-quality, customer-focused repairs service.
• Experience using repairs management information systems.
• Excellent written and verbal communication skills.
• Ability to effectively manage and improve operational team performance.
• A commitment to demonstrating the Guinness Behaviours.

Desirable Skills And Experience

• Experience working as part of a management team delivering frontline services.
• Excellent organisational and time management skills.

Qualifications

Essential

• Relevant technical qualification, such as a Trade NVQ Level 3 or equivalent.
• NVQ Level 3 in First Line Management.

Desirable

• Site Management Safety Training Scheme (SMSTS) qualification.

Additional Information

This position is subject to a Basic DBS check, which will be funded by The Guinness Partnership.

If you would like to learn more about the responsibilities of the role and ensure that you meet the essential criteria, please refer to the role profile.

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About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.