Customer Liaison Officer

The Guinness Partnership; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

The Guinness Partnership is seeking a Customer Liaison Officer to work full-time (35 hours/week) on a permanent basis. This field-based role covers Greater Manchester, involving front-line engagement with residents and regular travel within your patch.

You will build relationships, resolve issues, and work closely with Estate Services to deliver quick, effective outcomes for residents in a mobile, on-the-go capacity.

Qualifications

• Experience delivering excellent customer service and building relationships.
• Ability to plan and manage workload with minimal supervision.
• Confident using mobile technology to work on the go.
• Strong time-management and value-for-money focus.
• Experience navigating legislative and organisational change.
• Proven problem-solving and data-informed decision-making.
• Resilience in challenging situations and outcomes delivery.
• Experience analysing data to draw conclusions.

Responsibilities

• Act as a visible face in the community, assisting homeowners and tenants.
• Travel regularly across Greater Manchester to meet residents and resolve issues.
• Collaborate with Estate Services and Guinness teams to deliver timely solutions.

Skills

Customer service

Communication

Workload management

Mobile technology

Time management

Change management

Problem solving

Data analysis

Job description

Job Description

The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents.

We have a new opportunity for a Customer Liaison Officer to join us on a full time, 35 hours per week, permanent basis. This is a field-based role requiring regular travel across your designated area, covering Greater Manchester.

As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues.

You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents.

Essential Criteria

• Excellent customer service skills, with strong communication and relationship-building abilities.
• The capability to plan and manage your workload effectively without high levels of supervision.
• Confidence using mobile technology to work 'on the go'.
• Strong resource and time-management skills, with the ability to prioritise and deliver value for money.
• Experience working in an environment of legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilience when handling challenging situations and delivering sustainable outcomes.
• Experience in analysing data and drawing informed conclusions.

Desirable Criteria

• Experience of working in the housing or property sector

To find out more about the role and the essential requirements for the role, please review the role profile.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

TGPCVL

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.