Area Planner

The Guinness Partnership; Greater London; On-site; GBP 32,000 - 45,000; Full time

Job summary

The Guinness Partnership is seeking an Area Planner to join Guinness Property to coordinate planning and scheduling for Responsive Repairs across our London service area. You will manage operatives' diaries, book and reschedule appointments, maintain records, and use systems to track repair activities.

You will work with residents and internal teams to ensure clear communication and high service standards. This permanent role offers 40 hours per week, with shifts 8am–7pm Mon–Fri plus Saturday

Qualifications

• Experience in a customer focused environment.
• Experience working within agreed performance targets.
• Excellent oral and written communications.
• Proven ability to record data and information accurately.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.

Responsibilities

• Coordinate day-to-day scheduling of Responsive Repairs Operatives and ensure repairs are planned efficiently.
• Manage operatives' diaries, book and reschedule appointments.
• Maintain accurate records and update systems to track repair activities.
• Work with residents, operatives and internal teams to ensure clear communication and high service standards.
• Contribute to continuous improvements in service delivery and performance.

Skills

Customer focused

Performance targets

Oral & written comms

Data recording

Fast-paced

Databases

Job description

About the role

We are looking for an Area Plannerto join the Guinness Property team to provide a high-quality planning and co-ordination service for our Responsive Repairs.

Job Description

We are looking for an Area Plannerto join the Guinness Property team to provide a high-quality planning and co-ordination service for our Responsive Repairs.

You will play a key role in coordinating the day-to-day scheduling of our Responsive Repairs Operatives, ensuring repairs are planned efficiently and appointments are arranged to meet the needs of our residents.

The role involves managing operatives' diaries, booking and rescheduling appointments, maintaining accurate records and updating systems to ensure repair activities are tracked effectively.

Working closely with residents, operatives and internal teams, you will ensure clear communication, efficient job allocation and a high standard of customer service, while contributing to continuous improvements in service delivery and performance.

You will also be able to demonstrate these essential skills:

• Experience of working in a customer focused environment.
• Experience of working within agreed performance targets.
• Excellent oral and written communications.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.

Desirable

• Experience of working in social housing.
• Experience of working with large volume data processing activities.
• Experience of working with subcontractors.
• Excellent organisation and time management skills.
• Experience of working with DRS.

Please note - This is a permanent role, working 40 hours per week covering the hours between 8am – 7pm Monday – Friday plus Saturday morning. The later shift and Saturday morning working is delivered on a rota basis.

Please note that the advertised salary for this role includes a £4000 local job supplement for London.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents’ homes are safe and maintained to a high standard.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.