Thames River Mate III: Safety, Service & Narration

Hornblower Corp; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

City Cruises UK is seeking a Mate to support vessel safety and day-to-day operations on the River Thames. You will assist the Captain with safety training, navigate vessels to meet regulatory standards, and ensure passenger comfort and safety throughout cruises.

The role emphasizes strong communication, reliability, and a professional appearance as you contribute to a responsive, guest-focused team.

Qualifications

• Seafarer with vessel operation experience and appropriate certifications.
• Knowledge of vessel maintenance and safety management is essential.
• Experience on large passenger vessels is highly desired.

Responsibilities

• Maintain vessel safety to protect passengers during Thames cruises.
• Support Captain with onboard safety training and briefings.
• Navigate and operate vessels per regulations and passenger plan.
• Log checks, fuel checks, and reporting maintenance or incidents.
• Provide engaging commentary and deliver high-quality passenger experience.

Skills

Effective communication

Customer service

English proficiency

Team collaboration

Adaptability

Time management

Leadership potential

Education

SCTW95 Seaman Certificate

Boat Master Licence (BML)

Local Knowledge Exam (LKE)

RYA PB2

Tools

Vessel maintenance knowledge

Safety Management System (SMS)

Job description

City Cruises UK is seeking a Mate to support vessel safety and day-to-day operations on the River Thames. You will assist the Captain with safety training, navigate vessels to meet regulatory standards, and ensure passenger comfort and safety throughout cruises.

The role emphasizes strong communication, reliability, and a professional appearance as you contribute to a responsive, guest-focused team.