Mate

Uber Boats by Thames Clippers; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Uber Boat by Thames Clippers is seeking a Mate to join our full-time river crew in London. Working closely with the Master, you will help ensure the safety and excellent passenger experience across our Thames services.

You’ll be based on our vessels moored at Trinity Buoy Wharf, Poplar, London E14, with routes across the river. Responsibilities include deck/crew oversight, vessel operations, safety checks and supporting CCTV/VHF operations on board.

Qualifications

• Vessel Mooring/Deck experience.
• Bridge watchkeeping/ lookout duties.
• STCW First Aid.
• STCW Sea Survival.
• STCW Fire Fighting.
• VHF or equivalent GMDSS Qualification.
• Experience working on the River Thames and/or inland waterways.
• Knowledge of ISM & HSCC.
• MCA or equivalent COC/OOW/BML or RYA Qualification.

Responsibilities

• Oversee daily management of Deck & Cabin crews under the Master.
• Operate Thames Clipper vessels with emphasis on customer satisfaction & vessel housekeeping.
• Conduct ticket inspections at boarding locations to protect revenue.
• Interact with passengers, delivering an excellent customer service experience.
• Provide lookout duties alongside the Master.
• Support the Master with CCTV & VHF system operations on board.
• Moor vessels and supervise embarkation/disembarkation.
• Perform safety checks under the Safety Management System and assist the Master.

Skills

Vessel Mooring/Deck Experience

Bridge watchkeeping/ lookout duties

STCW First Aid

STCW Sea Survival

STCW Fire Fighting

VHF or equivalent GMDSS Qualification

Experience working on the River Thames

ISM/HSCC knowledge

MCA/COC/OOW/BML/RYA Qualification

Job description

Uber Boat by Thames Clippers | Full time

Mate

London, United Kingdom | Posted on 25/09/2026

This role works in close collaboration with the Masters to ensure the safety and great customer

experience of our passengers.

KEY RESPONSIBILITIES

• In charge of overseeing the daily management of Deck & Cabin crews aboard, under the direction of the Master
  
• Operating Thames Clipper vessels in alignment with our service delivery requirements, with a primary emphasis on maintaining customer satisfaction & vessel housekeeping
  
• Ensure ticket inspections are conducted at boarding locations, prior to embarkation, placing a significant emphasis on revenue protection.
  
• Interacting with Thames Clipper's passengers, delivering an exceptional customer service experience at all times.
  
• Providing lookout duties alongside the Master
  
• Support the Master with CCTV & VHF radio system operations on board
• Manage the mooring of Thames Clipper vessels and the safe embarkation/disembarkation of passengers;
  
• Undertaking checks of the vessel's equipment and various safety responsibilities in accordance with our Safety Management System
  
• Assisting the Master in the safe operation of the vessel

LOCATION AND TRAVEL

You’ll be based on our boats, which are moored at Trinity Buoy Wharf, Poplar, London E14 0JY, a

short walk from Canning Town tube or a hop across the river in our staff boat, from North Greenwich.

tube.

Requirements

QUALIFICATIONS & EXPERIENCE

• Vessel Mooring/Deck Experience
• Bridge watchkeeping/ lookout duties.
• STCW First Aid
• STCW Sea Survival
• STCW Fire Fighting
• VHF or equivalent GMDSS Qualification
• Experience working on the River Thames and/or inland waterways
• Knowledge of the International Safety Management Code (ISM) & International code for High Speed Craft (HSCC)
• MCA or equivalent COC/OOW/BML or RYA Qualification