Master

Thames Skills Academy; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Thames Skills Academy in Greater London seeks a skilled vessel operator to ensure safety and excellent customer experience aboard Thames Clipper vessels. You will be responsible for leading the team in delivering outstanding service while maintaining compliance with regulations. Ideal candidates will hold an MCA Boat Master’s Licence and possess a current ML5 or ENG 1 Medical Certificate. Emphasis on close quarters vessel handling and customer satisfaction is crucial. Join our dedicated team for a rewarding career in passenger services.

Qualifications

• MCA Boat Master’s Licence or relevant transferable licenses required.
• Experience in close quarters vessel handling and inland waterways.
• Current ML5 or ENG 1 Medical Certificate needed.

Responsibilities

• Ensure safe operation of the vessel under the Thames Clipper Safety Management System.
• Maintain the vessel in compliance with all relevant legislation.
• Lead the team in delivering great customer service.

Skills

Vessel operation under Safety Management System

Customer service management

Incident and defect reporting

Vessel maintenance compliance

Close quarters vessel handling

Education

MCA Boat Master’s Licence, Tier 1 Level 2

Current ML5 or ENG 1 Medical Certificate

Job description

Job Summary

This role works in close collaboration with the Head of Fleet Operations and Senior Masters to ensure the safety and great customer experience of our passengers.

• The safe operation of the vessel under the Thames Clipper Safety Management System (SMS)
• Ensuring the Thames Clipper vessels are operated to the highest possible standards
• Maintaining the vessel, in compliance with all relevant legislation
• Carry out good ship management duties, defect & incident reporting;
• Operating Thames Clipper vessels in alignment with our service delivery requirements, with a primary emphasis on maintaining customer satisfaction & vessel housekeeping
• Ensure team members diligently inspect tickets at boarding locations, placing a significant emphasis on revenue protection
• Lead your team in delivering great customer service, ensuring a great experience for all
• Experience in close quarters vessel handling and or inland waterways
• International Safety Management Code (ISM) & International code for High Speed Craft (HSCC)

Requirements

Qualifications & Experience

• MCA Boat Master’s Licence, Tier 1 Level 2, or relevant transferable licenses
• (Ref: MCA MSN1853 (M) Amendment 1 – Annex 4 & 5)
• Current ML5 or ENG 1 Medical Certificate