Test Centre Invigilator – Ilford (Flexible Shifts)

Reed In Partnership; Ilford; On-site; GBP 19,000 - 22,000; Full time

Job summary

Reed in Partnership in Ilford is seeking a Test Centre Associate to invigilate exams and deliver tests while upholding integrity and security. You will verify IDs, guide candidates, and handle queries with a focus on high-quality customer service.

The role offers flexible shifts including mornings, afternoons, evenings and weekends. A full UK driving licence is preferred but not mandatory; we encourage applicants from diverse backgrounds to apply.

Qualifications

• Experience in delivering high-quality customer service.
• Ability to work under pressure and meet tight timelines.
• Responds well to diverse customer groups.

Responsibilities

• Providing a high level of customer service.
• Checking candidates' ID documents and booking them in on the system.
• Ensuring the integrity and security of tests are maintained.
• Supervision and invigilation of tests.
• Explaining the test process to candidates and supporting with other queries.
• Reviewing tests and test centre schedules.
• Performing daily test centre opening and closing procedures.
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion.
• Handling and reporting incidents that could impact candidate testing.

Skills

Customer service

Attention to detail

Under pressure

Multi-tasking

Diversity focus

Job description

Reed in Partnership in Ilford is seeking a Test Centre Associate to invigilate exams and deliver tests while upholding integrity and security. You will verify IDs, guide candidates, and handle queries with a focus on high-quality customer service.

The role offers flexible shifts including mornings, afternoons, evenings and weekends. A full UK driving licence is preferred but not mandatory; we encourage applicants from diverse backgrounds to apply.