Tesco Shift Leader

Tesco PLC; Caernarfon; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20–22 days

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with employer contributions

Discounts and shares

Cycle-to-work scheme

Uniform provided

Job summary

Tesco PLC is seeking a Shift Lead to supervise store teams and deliver exceptional in-store experiences. You will work across store areas, support colleagues, and lead operations when the Manager is away.

Requirements include previous team leadership in a fast-paced retail environment and a strong focus on customer service. Tesco offers flexibility, career growth, and an inclusive team culture.

Qualifications

• Experience in a team lead or management role in fast-paced retail.
• Strong communication and customer service focus.
• Ability to lead by example and motivate colleagues.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across store areas and assist colleagues with day-to-day queries.
• Build positive, inclusive relationships to support performance.
• Lead the store confidently in the Manager's absence.
• Make balanced decisions and adapt to change.
• Coach colleagues, provide feedback and model great service.
• Serve customers and communities while upholding Tesco values.

Skills

Leadership

Customer service

Team supervision

Communication

Job description

Availability Window

• Sun 07:00:00 16:00:00


• Mon 05:45:00 14:45:00


• Tue 05:45:00 16:30:00


• Wed 15:30:00 23:30:00


• Thu 14:30:00 23:30:00


• Sat 05:45:00 14:45:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts. If your availability is close to what we're looking for, we still encourage you to apply.

Please note that you need to be 18 or over to apply for this role.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.


• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.


• Building positive, inclusive relationships that help colleagues perform at their best.


• Confidently leading the store in the Manager's absence.


• Making balanced, flexible decisions and adapting well to change.


• Coaching colleagues, giving feedback and role modelling great service.


• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.


• Experience working in a team lead or management position in a fast-paced retail environment.


• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.


• Build positive, long-lasting relationships to create an inclusive, supportive team environment.


• A clear communicator, using a variety of methods to keep the team well informed.


• A natural leader who motivates and inspires the team to deliver outstanding results.

About Tesco

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Holiday and Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)


• Flexible working available from day one.


• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family.


• Free wellbeing services to support your mind, body and life.


• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%


• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes.


• Uniform provided, plus policies to support you through life's key moments.