Customer Service Representative

Ripon Farm Services Ltd; Malton; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Company pension scheme

Birthday day off

Free on-site parking

Health and well-being support line

Cash plan for healthcare

Job summary

Ripon Farm Services Ltd invites a results-driven sales professional to drive parts, services, and labor sales within our dealer network and customer base. You will leverage John Deere tools and data to identify opportunities, nurture relationships, and deliver tailored aftermarket solutions.

You will travel up to 50% of the time, collaborating with service and field teams to resolve issues and expand our lifecycle offerings.

Qualifications

• 2+ years in B2B or B2C sales with proven results.
• Pro-active sales mindset and self-motivation to generate sales activity.
• Ability to build trustworthy relationships and influence customers.
• Strong communication, negotiation and presentation skills.
• Basic analytical skills and ability to use Microsoft Office and internet tools.
• Positive attitude, high engagement and strong work ethic.
• Willingness to travel ~50% of the time.
• Knowledge of John Deere or competitive products is advantageous.

Responsibilities

• Strengthen dealer value and aftermarket penetration through proactive sales activity.
• Maintain strong customer relationships via regular communication and visits.
• Collaborate with service to address customer concerns and resolve issues.
• Meet and exceed sales targets for parts, labor, and services.
• Profile and acquire new customers and promote bundled offerings.
• Leverage data to identify maintenance and optimization opportunities.
• Execute targeted promotions and manage CRM-driven campaigns.
• Provide product trainings at clinics, events, and demos.

Skills

Sales experience

Customer relationships

Communication

Negotiation

Presentation

Analytical skills

Microsoft Office

CRM software

Teamwork

Travel capability

Tools

ELIPS

POPS

CRM

Job description

Drives dealer preeminent parts and services penetration in AOR through selling dealer value, strengthening and leveraging customer relationship, pro-actively offering dealer services and tiered aftermarket portfolio options meeting customer needs to ensure a differentiated customer lifecycle experience. Focuses on the use of technology and connected support tools as well as customer analytics to drive incremental parts, services, and labor sales with existing and new customer base.

• Builds and maintains strong customer relationship and loyalty through regular communication, visits, consultancy on parts and services, and prompt resolution of customer issues involving appropriate functions.
• Collaborates with service department to address customers’ concerns and resolve problems effectively in a timely manner.
• Delivers on sales targets for parts, labor, and services with existing customer base and executes key aftermarket tactics.
• Delivers on new customers’ profiling and acquisition targets.
• Develops, promotes, and sells parts and service offerings such as extended warranty, maintenance plans, service agreements, machine inspections, standard job quotes, overhauls, and special parts promotions.
• Leverages JDLink data and reports to locate migrating fleet, analyze machine utilization and to offer machine/fuel optimization services; acts on maintenance alerts to sell maintenance jobs.
• Performs visual machine inspections during customers’ visits, coordinates Expert Check activities between customers and service department.
• Analyzes customer needs throughout a full lifecycle of the equipment to offer appropriate options from tiered portfolio (original, Reman, alternative parts) as well as attachments, accessories, field/upgrade kits.
• Analyzes parts and service purchases of existing customers in dealer business system/CRM and leverages Deere tools (such as ELIPS, POPS) to execute on parts and service sales opportunity and to increase aftermarket penetration.
• Researches the market to identify aftermarket sales opportunities among competitive customers and non-traditional segments.
• Assigns customers to appropriate direct mailers, telemarketing, newsletters, promo-campaigns and engages them in dealer/Deere parts special promotions and TS-programs, provides feedback on its efficiency.
• Supports aftermarket events, delivers trainings to customers on aftermarket products and solutions at customer clinics, field days, shows, exhibitions, and equipment demos.
• Profiles and maintains an up-to-date customer information in dealer business system/ CRM (contact details, fleet, special requirements, competitive products etc.) and informs other departments on sales opportunity and competitive threats.

Key Requirements

• More than 2-year experience in B2B or B2C sales with demonstrated results.
• Pro-active sales mindset and self-motivation to generate sales activities and disciplined customer prospecting.
• Ability to build trustworthy relationship and influence customers.
• High level of communication, negotiation, and presentation skills
• Basic analytical skills, ability to use Microsoft Office applications and internet functions.
• Positive attitude, high engagement, strong work ethic
• Ability to work in a team or solitary environment.
• Willingness to travel 50% of the time.
• Knowledge of John Deere/competitive products, farming practices, technical and agronomic background is an advantage.
• Opportunity to work with industry-leading technology and brands.
• Company pension scheme.
• Day off for your birthday.
• Vehicle change policy - if applicable.
• Life insurance x 3 salary.
• Tailored career path.
• Employee uniform.
• Staff discount on showroom items.
• Free on-site parking.
• Health and well-being support line.
• Employer funded Cash plan to support with covering employees’ regular healthcare expenses.