Territory Account Manager – Central England (Remote)

OpenTable; Cambridge; Remote; GBP 42,000 - 64,000; Full time

Benefits offered by this job

5 weeks paid vacation

Private health & dental insurance

Work from (almost) anywhere for up to

days per year

Travel Discounts

Pension plan contributions

Employee Assistance Program

Job summary

OpenTable is seeking an Account Manager for Central England, a remote-based role covering Birmingham, Cambridge, and surrounding areas. You will own your territory, drive retention and revenue growth, and partner with restaurant clients to maximise OpenTable’s technology.

Regular travel to partner venues is expected. The ideal candidate has proven relationship-building skills, strong discovery ability, and comfort using data to inform decisions.

Qualifications

• Drives with access to own vehicle.
• Strong organisational and time-management skills, with the ability to prioritise and manage multiple accounts across a broad territory.
• Proven ability to build trusted relationships and lead effective commercial conversations with a diverse range of customers.
• Strong discovery and listening skills, with the curiosity to understand customer priorities, challenges and opportunities.
• Comfortable using data and insights to influence customer decisions and drive business outcomes.
• Proactive, self-motivated and resilient, with the ability to work independently, travel regularly and take ownership of results.

Responsibilities

• Take proactive ownership of your territory, building a clear plan for customer engagement, retention and revenue growth.
• Drive customer retention and revenue growth by identifying appropriate upsell opportunities and ensuring ongoing partnership success.
• Lead meaningful, discovery-led conversations to understand each restaurant’s priorities, challenges and commercial goals, using these insights to identify opportunities and recommend the right solutions.
• Act as a trusted advisor to restaurant partners, increasing product and feature adoption to optimise their online presence and business performance.
• Use customer, marketplace and performance data to uncover opportunities, tell compelling stories and demonstrate measurable value to restaurant partners.
• Identify potential churn risks early and take ownership of proactive conversations to retain valuable restaurant partnerships.
• Plan and execute regular field activity across a geographically dispersed territory, creating efficient travel plans and maximising the impact of in-person customer meetings.
• Provide constructive, data-informed insights to help customers overcome obstacles and maximise the value of their OpenTable partnership.
• Maintain expert-level knowledge of OpenTable products, services, strategic initiatives, the competitive landscape and relevant hospitality trends to bring credible insight to customer conversations.
• Collaborate effectively with Sales and cross-functional internal teams to ensure smooth customer handovers, share market insights and best practices, and deliver a consistent customer experience.

Skills

Own vehicle

Organisational skills

Relationship building

Discovery & listening

Data-informed insights

Self-motivated

Travel readiness

Tools

Salesforce

Google Workspace

Job description

OpenTable is seeking an Account Manager for Central England, a remote-based role covering Birmingham, Cambridge, and surrounding areas. You will own your territory, drive retention and revenue growth, and partner with restaurant clients to maximise OpenTable’s technology.

Regular travel to partner venues is expected. The ideal candidate has proven relationship-building skills, strong discovery ability, and comfort using data to inform decisions.