Term-Time Front Desk & Admin Specialist

Buckinghamshire Council; Beaconsfield; On-site; GBP 12,000 - 17,000; Part time

Job summary

Buckinghamshire Council is seeking an experienced Business Support Assistant to assist in the Adult Learning team at Beaconsfield, delivering a high standard of customer service. The role is term time only (39 weeks) at 30 hours per week, with pro-rated salary and holiday pay.

Primary duties include front-of-house support, data entry, enrolment guidance, and information processing using Microsoft products and in-house systems. The post may require travel to other centres.

Qualifications

• Be able to manage and produce accurate data reports as required.
• Have experience of working with the public.
• Possess demonstrable experience of accurately maintaining records and tracking information across various Microsoft products and in-house systems
• Possess good IT skills
• Have the ability to work calmly and accurately under pressure
• Possess the ability to ensure all paperwork is completed accurately to comply with audit requirements
• GCSE 4-9 (A-C) or equivalent Level 2 English and Maths (or working towards)

Responsibilities

• Provide a responsive ‘front of house’ and assist managers with monitoring of H&S checking within the centre, escalating any issues to a senior member of staff in an appropriate and timely way i.e. IT or premises issues
• Undertake housekeeping tasks as appropriate, to assist with promotional displays, monitoring of notice boards in line with service policy
• Receive and respond appropriately and effectively to, enquiries from staff and customers (in person, by telephone, webchat, email) and provide advice on enrolment, fees and next steps
• Enter data accurately and in the correct format; enrolments, withdrawals and transfers, loaned device records
• Use systems to obtain set reports (i.e. course starting/ course clashes), to provide accurate and relevant information to customers and managers.
• Co-operate with and support service colleagues with preparation of documents, reports and other materials to a clear brief and to defined standards and timescales using established formats and software.
• Make routine arrangements and bookings i.e. updating rooming diaries and liaise with Curriculum Coordinators to ensure all course cancellations and make-up sessions are booked as required.
• Check and record stock levels (Stationary/ utility/ refreshments) and request necessary supplies to ensure equipment and materials are available to colleagues when required.
• Follow established procedures for ordering resources, accept and check delivery of supplies, distributing accordingly.

Skills

Data reporting

Public/customer service

Record management

IT skills

Working under pressure

Audit/compliance

Education

GCSE English and Maths (Grade 4-9) or Level 2

Tools

Microsoft Office

In-house systems

Job description

Buckinghamshire Council is seeking an experienced Business Support Assistant to assist in the Adult Learning team at Beaconsfield, delivering a high standard of customer service. The role is term time only (39 weeks) at 30 hours per week, with pro-rated salary and holiday pay.

Primary duties include front-of-house support, data entry, enrolment guidance, and information processing using Microsoft products and in-house systems. The post may require travel to other centres.