Business Support Assistant - Central

Buckinghamshire Council; Aylesbury; On-site; GBP 14,000 - 19,000; Full time

Job summary

Buckinghamshire Council's Adult Learning team is seeking an experienced business support assistant to help maintain high customer satisfaction at the Beaconsfield Adult Learning Centre. The role is term-time only (39 weeks) and 30 hours per week, Monday to Friday 9.00am–3.00pm.

You will handle enquiries, data entry, room bookings, stock checks and general admin to support learners and staff. Salary is pro-rated for hours worked and includes holiday pay.

Qualifications

• Ability to manage and produce accurate data reports.
• Experience of working with the public.
• Experience maintaining records and tracking information across MS products and in-house systems.
• Good IT skills.
• Ability to work calmly under pressure.
• Excellent customer service skills.
• GCSE English and Maths at Level 2 (or working towards).

Responsibilities

• Provide a responsive 'front of house' and assist managers with monitoring of H&S within the centre, escalating issues.
• Undertake housekeeping tasks to assist with displays and notices.
• Respond to enquiries from staff and customers (in person, by telephone, webchat, email) and advise on enrolment, fees and next steps.
• Enter data accurately (enrolments, withdrawals, transfers, loaned device records).
• Use systems to obtain reports (course starts, clashes) to inform customers and managers.
• Prepare documents and reports to defined standards and timescales.
• Make routine bookings (room diaries) and coordinate with Curriculum Coordinators for cancellations and make-up sessions.
• Check stock levels and request supplies to ensure availability.
• Follow procedures for ordering resources and check deliveries.

Skills

Data reporting

Public experience

Record keeping

IT skills

Customer service

Attention to detail

Education

GCSE English & Maths

Job description

Overview

We currently have an opportunity within our Adult Learning team for an experienced business support assistant to support in maintaining high levels of customer satisfaction for users of the centre.

Overview

We currently have an opportunity within our Adult Learning team for an experienced business support assistant to support in maintaining high levels of customer satisfaction for users of the centre. The successful post holder will support in ensuring the facility is safe, secure, clean and tidy and set up as necessary and ensuring that customers receive appropriate information and advice in a professional, timely and friendly manner. This post is integral in ensuring that full and complete information is collected, recorded and processed accurately and on time to meet the needs of the service and its funding bodies. This opportunity is Term Time Only (39 weeks a year) and is for 30 hours per week Monday - Friday 9.00am - 3.00pm. This post will be primarily based at Beaconsfield Adult Learning Centre but on occasion travel to other centres may be required. Please note the salary will be pro-rated of hours worked and include holiday pay.

About Us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. Buckinghamshire is an ambitious, rapidly growing county, and our economy is one of the strongest in the country. It is an area of outstanding natural beauty and ranks as one of the top rural areas to live in the UK and yet it is incredibly well connected- only an hour from London on the train. The county has a rich history and heritage and is the birthplace of the international Paralympic movement. We are looking for motivated, ambitious and inspiring people to join us on our journey. You will be entitled to a range of different benefits to make sure you are happy both at work and at home.

About The Role

The main responsibilities and duties of the role require the post holder to:

• Provide a responsive 'front of house' and assist managers with monitoring of H&S checking within the centre, escalating any issues to a senior member of staff in an appropriate and timely way i.e. IT or premises issues
• Undertake housekeeping tasks as appropriate, to assist with promotional displays, monitoring of notice boards in line with service policy
• Receive and respond appropriately and effectively to enquiries from staff and customers (in person, by telephone, webchat, email) and provide advice on enrolment, fees and next steps
• Enter data accurately and in the correct format; enrolments, withdrawals and transfers, loaned device records
• Use systems to obtain set reports (i.e. course starting/ course clashes), to provide accurate and relevant information to customers and managers.
• Co-operate with and support service colleagues with preparation of documents, reports and other materials to a clear brief and to defined standards and timescales using established formats and software.
• Make routine arrangements and bookings i.e. updating rooming diaries and liaise with Curriculum Coordinators to ensure all course cancellations and make-up sessions are booked as required.
• Check and record stock levels (Stationary/ utility/ refreshments) and request necessary supplies to ensure equipment and materials are available to colleagues when required.
• Follow established procedures for ordering resources, accept and check delivery of supplies, distributing accordingly.

Please see attached job description for further details

Fixed

As a 'fixed' worker, you'll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you'll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About You

The successful applicant will need to:

• Be able to manage and produce accurate data reports as required.
• Have experience of working with the public
• Possess demonstrable experience of accurately maintaining records and tracking information across various Microsoft products and in-house systems
• Possess good IT skills
• Have the ability to work calmly and accurately under pressure
• Possess excellent customer service skills
• Possess the ability to ensure all paperwork is completed accurately to comply with audit requirements
• GCSE 4-9 (A-C) or equivalent Level 2 English and Maths (or working towards)

Other information

Closing date

Sunday 18 October 2026

Interview date

From 28 & 29 October 2026

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About The Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/