Front-of-House & Admin Assistant (Term-Time, 30h)

Buckinghamshire Council; Aylesbury; Sur place; GBP 14 000 - 19 000; Plein temps

Résumé du poste

Buckinghamshire Council's Adult Learning team is seeking an experienced business support assistant to help maintain high customer satisfaction at the Beaconsfield Adult Learning Centre. The role is term-time only (39 weeks) and 30 hours per week, Monday to Friday 9.00am–3.00pm.

You will handle enquiries, data entry, room bookings, stock checks and general admin to support learners and staff. Salary is pro-rated for hours worked and includes holiday pay.

Qualifications

• Ability to manage and produce accurate data reports.
• Experience of working with the public.
• Experience maintaining records and tracking information across MS products and in-house systems.
• Good IT skills.
• Ability to work calmly under pressure.
• Excellent customer service skills.
• GCSE English and Maths at Level 2 (or working towards).

Responsabilités

• Provide a responsive 'front of house' and assist managers with monitoring of H&S within the centre, escalating issues.
• Undertake housekeeping tasks to assist with displays and notices.
• Respond to enquiries from staff and customers (in person, by telephone, webchat, email) and advise on enrolment, fees and next steps.
• Enter data accurately (enrolments, withdrawals, transfers, loaned device records).
• Use systems to obtain reports (course starts, clashes) to inform customers and managers.
• Prepare documents and reports to defined standards and timescales.
• Make routine bookings (room diaries) and coordinate with Curriculum Coordinators for cancellations and make-up sessions.
• Check stock levels and request supplies to ensure availability.
• Follow procedures for ordering resources and check deliveries.

Connaissances

Data reporting

Public experience

Record keeping

IT skills

Customer service

Attention to detail

Formation

GCSE English & Maths

Description du poste

Buckinghamshire Council's Adult Learning team is seeking an experienced business support assistant to help maintain high customer satisfaction at the Beaconsfield Adult Learning Centre. The role is term-time only (39 weeks) and 30 hours per week, Monday to Friday 9.00am–3.00pm.

You will handle enquiries, data entry, room bookings, stock checks and general admin to support learners and staff. Salary is pro-rated for hours worked and includes holiday pay.