Term-Time Customer Care Specialist

HBS Group; Colchester; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Term-time only

Flexible hours

Bonus scheme

Pension (statutory)

Free parking

Staff BBQs

Friendly team

Job summary

HBS Group in Colchester is seeking a Customer Care Executive for a term-time role at our newly refurbished Head Office. You will provide first-line support to customers by taking incoming calls and emails to process orders and enquiries, resolve issues and identify potential concerns.

The role offers an hourly rate up to £15, term-time only, flexible hours around school times, and a supportive, friendly team in a family-owned educational supplies business.

Qualifications

• Confident on the phone, strong customer service skills gained in previous customer facing roles.
• Strong IT skills, proficient with Excel and experience with ERP and CRM systems.
• Good typing skills will be required for quick processing of orders.
• Organised and able to prioritise activities and multi-task.
• Self-motivated with a positive can-do attitude, resilient and reliable character.

Responsibilities

• Supporting customers by phone, e-mail and web-chat functions.
• Processing of orders, enquiries and quotations.
• Issue resolution, keeping customers informed of process, likely outcome and timeframes, resolve issues in a smart way and helpful way.
• Stock management – helping to manage out of stock products, liaising with third party suppliers, warehouse/operations communication.
• Sales admin support to the sales team in sending out samples and providing back office support.
• Customer outbound contact to ensure outstanding levels of service are maintained.
• Upsell and cross sell opportunities.

Skills

Phone etiquette

Customer service

Typing

Organization

Self-motivated

Tools

Excel

ERP systems

CRM systems

Job description

HBS Group in Colchester is seeking a Customer Care Executive for a term-time role at our newly refurbished Head Office. You will provide first-line support to customers by taking incoming calls and emails to process orders and enquiries, resolve issues and identify potential concerns.

The role offers an hourly rate up to £15, term-time only, flexible hours around school times, and a supportive, friendly team in a family-owned educational supplies business.