Tenant Services Administrator - Housing Management Lead

Hightown Housing Association Ltd; Bushey; Presencial; GBP 21 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

33 Days Annual leave including bankhol

Blue Light Card discounts

Monthly attendance Bonus

Annual Performance Bonus

Ongoing training and development

Onsite Gym Facilities

Onsite Parking

Resumo da oferta

Hightown Housing Association Ltd seeks a Tenant Services Administrator - Housing Management Lead to join our busy Housing Team. You will provide a professional front-line service to residents and colleagues, handling a range of tenancy enquiries and admin tasks.

The role requires excellent Microsoft Office skills (Outlook, Word, Excel), strong communication, and the ability to manage workload and deadlines.

Qualificações

• Experience providing administrative support in a busy environment.
• Strong written and verbal communication for internal/external customers.
• Proactive, reliable and able to work to deadlines.

Responsabilidades

• Provide admin support to Housing Officers, including correspondence and newsletters.
• Handle tenancy enquiries related to tenancies, ASB, parking and pets.
• Process mutual exchange applications and coordinate exchanges with residents.
• Maintain accurate tenancy records and contact information.
• Produce reports, statistics and admin documentation.
• Collaborate with Income Recovery, Lettings and Property Services to resolve issues.
• Offer cover for reception and Housing Officer calls when needed.

Conhecimentos

Administrative support

Customer service

Microsoft Office

Communication

Time management

Teamwork

Ferramentas

Outlook

Word

Excel

Descrição da oferta de emprego

Are you an organised and customer-focused administrator looking for your next opportunity within Hightown? We are seeking a Tenant Services Administrator - Housing Management Lead to join our busy Housing Team. This is an excellent opportunity for someone who enjoys providing outstanding customer service, managing a variety of administrative tasks and working collaboratively to support residents and colleagues across the organisation. About the Role: As a key member of our Housing Team, you will provide a professional front-line service to both internal and external customers while ensuring the smooth administration of housing management activities. You will play an important role in supporting Housing Officers and helping residents with a wide range of enquiries. Your responsibilities will include:

• Providing administrative support to Housing Officers, including correspondence, communications and newsletters.
• Responding to housing management enquiries relating to tenancy matters, anti-social behaviour, parking and pet permissions.
• Processing mutual exchange applications and coordinating the exchange process with residents and partner landlords.
• Maintaining accurate tenancy records and customer contact information.
• Producing reports, statistics and general administrative documentation.
• Working closely with Income Recovery, Lettings and Property Services teams to resolve customer enquiries efficiently.
• Supporting resident involvement events and providing occasional cover for reception and Housing Officer calls.
• Has excellent administration and organisational skills.
• Can provide outstanding customer service in a professional and confident manner.
• Has strong Microsoft Office skills, including Outlook, Word and Excel.
• Possesses excellent written and verbal communication skills.
• Can prioritise workloads effectively and meet deadlines.
• Works well independently and as part of a team.
• Has previous office administration experience.
• Is proactive, reliable and committed to delivering excellent services to residents and customers.
• Previous experience within housing administration or the social housing sector would be advantageous.

Why Join Hightown:

• 33 Days Annual leave including bank holidays, rising with service
• Blue Light Card: Access thousands of discounts for local and national retailers
• Monthly attendance Bonus
• Annual Performance Bonus
• Ongoing training and development opportunities
• Onsite Gym Facilities
• Onsite Parking

All appointments are subject to satisfactory right to work, basic/enhanced DBS, reference and medical clearances. We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early. We are an Equal Opportunities and Disability Confident Employer.