Head of Housing

B3 Living Limited; Broxbourne; Hybrid; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Pension contributions

Health plan

Life assurance

Flexible working

Job summary

B3 Living Limited invites applications for a senior leadership role overseeing Housing Services. You will guide strategy, drive performance, manage budgets and partnerships, and lead major change initiatives to improve customer-focused housing services.

Hybrid working is offered with a minimum of three days in the Turnford office. The role involves safeguarding responsibilities and collaboration across the organisation to deliver sustainable housing solutions.

Qualifications

• Experience leading complex organisational change and cross-organisational projects.
• Significant experience developing and implementing operational housing strategies and policies.
• Experience managing regulatory, operational and reputational risk within housing services.
• Strong safeguarding knowledge and experience partnering with statutory agencies.
• Commitment to performance management and continuous improvement.

Responsibilities

• Lead strategic direction and performance of Housing Services.
• Oversee housing strategy, performance, risk, budgets and key partnerships.
• Lead major change and improvement programmes across B3Living.
• Champion tenant engagement and safeguarding across the organisation.
• Collaborate with leadership to deliver services and achieve organisational objectives.

Skills

Corporate leadership

Strategic service development

Change management

Budget management

Tenant engagement

Job description

We do offer hybrid working but would expect you to be in the office a minimum of three days per week.

Full-time, 37 hours per week, one year fixed-term contract (maternity leave cover)

We have an exciting opportunity for an experienced housing professional with a strong track record in corporate leadership, strategic service development and complex organisational change to join our Leadership Team.

In this role, you'll lead the strategic direction and performance of our Housing Services, ensuring they remain customer-focused, compliant and continually improving. As a member of the Leadership Team, you'll contribute to the wider leadership and governance of the organisation, while overseeing housing strategy, performance, risk, budgets and key partnerships. You'll lead major change and improvement programmes, champion tenant engagement and safeguarding, and work collaboratively across B3Living to deliver excellent services and achieve our wider organisational objectives.

We're looking for someone with…

• Experience leading complex organisational change and cross-organisational projects involving multiple stakeholders
• Corporate leadership experience across the wider organisation, not limited to operational areas
• Significant experience developing and implementing operational strategies and policies for housing-related services
• Experience managing regulatory, operational and reputational risk within housing services
• A strong understanding of safeguarding and experience of partnership working with statutory agencies
• Experience of, and a commitment to, performance management and continuous improvement
• Strong knowledge of the housing sector, housing management and relevant legislation and good practice
• Strong commercial acumen, with the ability to interpret complex financial information and manage significant budgets
• A full, valid driving licence and access to a car

Due to the nature of this role, you'll be required to undertake an enhanced DBS check.

We're a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

• 30 days' holiday per year plus bank holidays (pro rata for part-time colleagues).
• Buy and sell holiday scheme.
• Up to 12% pension contribution.
• Life assurance cover.
• Funded health cash plan or subsidised private medical insurance.
• Enhanced family leave.
• Range of special leave.
• Car loans, cycle to work and electric car lease scheme.
• Opportunities for flexible/hybrid working.

The closing date for this vacancy is 26th October 2026, however, we reserve the right to close the vacancy early based on the number of applications received.

Interviews will be held on Tuesday 10th November 2026 in our Turnford office.

The proposed start date for this role is Monday 4th January 2027.

We're a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.

Other organisations may call this role Head of Housing Services, Head of Housing Management, Housing Services Lead, Senior Housing Manager, Housing Operations Lead, Housing Lead, Head of Tenancy Services, or Head of Tenancy Management.

We're committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we'll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.

We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we're looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you'd thrive in the role, we encourage you to apply.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.