Tenant & Neighbourhood Support Officer

Marks Consulting Partners Limited; Histon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading consulting firm is seeking a Housing Officer to provide excellent tenancy and neighbourhood management services in Cambridgeshire. The successful candidate will demonstrate outstanding customer service skills and manage various safeguarding and ASB cases, ensuring a high standard of service delivery. Applicants should have strong communication skills and the ability to work independently.

Qualifications

• Excellent customer service skills putting the customer at the heart of what we do.
• Exceptional problem-solving skills and decision-making capabilities.
• Clear and effective communicator, able to convey complex information to stakeholders.
• Ability to manage own diary and reprioritise when necessary.
• Experience of working in partnership with internal teams.

Responsibilities

• Demonstrate customer focus and support customer requests.
• Provide excellent tenancy and neighbourhood management services.
• Manage Safeguarding and ASB cases to a high standard.
• Liaise with internal and external partners for consistent service.

Skills

Customer service skills

Problem-solving skills

Negotiation skills

Communication skills

IT literacy

Attention to detail

Job description

A leading consulting firm is seeking a Housing Officer to provide excellent tenancy and neighbourhood management services in Cambridgeshire. The successful candidate will demonstrate outstanding customer service skills and manage various safeguarding and ASB cases, ensuring a high standard of service delivery. Applicants should have strong communication skills and the ability to work independently.