Regeneration Tenant Liaison | Impactful Community Projects

Niyaa People Ltd; Melton Mowbray; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Car allowance

Pension contribution

Life assurance

Private healthcare

Bonus scheme

Training opportunities

Job summary

Niyaa People Ltd is seeking a Tenant Liaison Officer to join a growing regeneration business delivering construction, maintenance and refurbishment projects across the UK. You will be the main point of contact for tenants during improvement works, building strong relationships and ensuring customers are informed and supported throughout the process.

Based around Leicestershire with initial six-month scope in Melton Mowbray and future projects across the East Midlands, the role offers a permanent

Qualifications

• Essential: Tenant Liaison Officer experience in social housing or planned maintenance.
• Confident handling tenant enquiries, complaints and challenging situations.
• Excellent communication and relationship-building skills.
• Full UK driving licence.

Responsibilities

• Act as the main point of contact for tenants during improvements.
• Coordinate appointments and access with site teams.
• Keep tenants updated on works, timescales and disruption.
• Liaise with clients, contractors and community stakeholders.
• Maintain accurate customer records and provide feedback.
• Support vulnerable tenants and address concerns.
• Resolve issues in collaboration with site teams.

Job description

Niyaa People Ltd is seeking a Tenant Liaison Officer to join a growing regeneration business delivering construction, maintenance and refurbishment projects across the UK. You will be the main point of contact for tenants during improvement works, building strong relationships and ensuring customers are informed and supported throughout the process.

Based around Leicestershire with initial six-month scope in Melton Mowbray and future projects across the East Midlands, the role offers a permanent