Tenant Liaison — Residential Retrofit & Community Impact

Dunwall Partners Ltd; South Heighton; In loco; GBP 29.000 - 32.000; Tempo pieno

Descrizione del lavoro

Sustainable Building Services is recruiting a Tenant Liaison Officer to manage the resident journey on retrofit projects across social housing and private homes.

You will identify vulnerable tenants, coordinate access, and ensure data security in line with GDPR while building strong relationships with residents, clients, subcontractors and site teams. This is a full-time role with standard hours and a £29,000 salary plus £3,000 car allowance.

Competenze

• Minimum 1 year in a customer-facing role within the construction industry.
• Full UK Driving licence required.
• GCSEs or above, or equivalent qualification.
• Ability to efficiently organise a fluctuating workload.
• Strong customer service and communication skills.
• Understanding of health and safety regulations on construction sites.

Mansioni

• Consulting and supporting residents before, during and after works.
• Identify vulnerable tenants and additional needs.
• Ensure resident data is kept secure in line with GDPR policies.
• Manage the customer/resident journey following engagement procedures.
• Develop working relationships with residents, clients, subcontractors, site personnel, local stakeholders and the Customer Care department.
• Conduct choice events, consultation events and individual consultations with residents about future work.
• Carry out inductions for residents covering process, scope of works, and surveys with photos for evidence.
• Arrange access and book appointments to enable works at residents' homes.

Conoscenze

Construction industry

Customer service

Communication

Driving license

Workload planning

H&S awareness

Formazione

GCSEs or above

Descrizione del lavoro

Sustainable Building Services is recruiting a Tenant Liaison Officer to manage the resident journey on retrofit projects across social housing and private homes.

You will identify vulnerable tenants, coordinate access, and ensure data security in line with GDPR while building strong relationships with residents, clients, subcontractors and site teams. This is a full-time role with standard hours and a £29,000 salary plus £3,000 car allowance.