Tenant Liaison Officer

Dunwall Partners Ltd; South Heighton; On-site; GBP 29,000 - 32,000; Full time

Job summary

Sustainable Building Services is recruiting a Tenant Liaison Officer to manage the resident journey on retrofit projects across social housing and private homes.

You will identify vulnerable tenants, coordinate access, and ensure data security in line with GDPR while building strong relationships with residents, clients, subcontractors and site teams. This is a full-time role with standard hours and a £29,000 salary plus £3,000 car allowance.

Qualifications

• Minimum 1 year in a customer-facing role within the construction industry.
• Full UK Driving licence required.
• GCSEs or above, or equivalent qualification.
• Ability to efficiently organise a fluctuating workload.
• Strong customer service and communication skills.
• Understanding of health and safety regulations on construction sites.

Responsibilities

• Consulting and supporting residents before, during and after works.
• Identify vulnerable tenants and additional needs.
• Ensure resident data is kept secure in line with GDPR policies.
• Manage the customer/resident journey following engagement procedures.
• Develop working relationships with residents, clients, subcontractors, site personnel, local stakeholders and the Customer Care department.
• Conduct choice events, consultation events and individual consultations with residents about future work.
• Carry out inductions for residents covering process, scope of works, and surveys with photos for evidence.
• Arrange access and book appointments to enable works at residents' homes.

Skills

Construction industry

Customer service

Communication

Driving license

Workload planning

H&S awareness

Education

GCSEs or above

Job description

Salary: £29,000 per annum with a car allowance of £3,000 pa

Contract: Full time, permanent

Hours of Work: 8am - 5pm Mon - Thurs, 8am - 4.30pm Friday

Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD!

Sustainable Building Services is one of the UK's largest providers of residential retrofitting for decarbonisation.

Whether it's social housing or private homes, we're dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology.

Each year, our work enhances the health, comfort, and well-being of thousands of households.

We're also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we're making strides toward the UK's goal of reaching net-zero emissions!

We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures.

In addition to this, as our Tenant Liaison Officer, you will be responsible for:

• Consulting and supporting residents prior to, during and after works to their homes.


• Identifying vulnerable tenants and any additional needs they might need accommodated.


• Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.


• Managing the customer/resident journey whilst following the client and company engagement procedures.


• Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.


• Carry out: choice events, consultation events and individual consultation with residents regarding future work.


• Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.


• Agreeing access arrangements with the resident and book appointments to enable the work to their home.

In order to be successful in this role you must have:

• A minimum of 1 year working in a customer facing role within the construction industry.


• A full UK Driving license.


• GCSE's and above, or equivalent qualification.


• The ability to efficiently organise a fluctuating workload.


• Customer service skills alongside strong and effective communication skills.


• An understanding of H&S regulations and working practices relating to construction sites.

It would be great if you had:

• A basic understanding of retrofit.

Our Commitment to You

We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.

Ready to make a difference one home at a time?