Trainee Tenant Liaison: Resident Experience & Engagement

Retrofit Professionals; North East Derbyshire; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Enhanced Pension Contributions

Enhanced Maternity Pay

Employee Assistance Programme

Support for Continuous Professional De

Development

Descripción de la vacante

Sustainable Building Services is looking for a Trainee Tenant Liaison Officer in the North East to manage the resident journey during retrofit works. You will provide consultation and support to residents, identify vulnerable tenants, and ensure GDPR-compliant handling of data while working with clients, subcontractors, and local communities.

With at least 1 year of customer service experience and GCSEs, you will communicate clearly, stay organised, and help deliver fair, safe, and efficient

Formación

• Minimum 1 year of customer service experience.
• GCSEs (or equivalent) and good literacy and numeracy skills.
• Excellent communication and interpersonal skills.
• Organised and proactive approach to managing tasks.
• Understanding of basic health and safety and data protection principles.

Responsabilidades

• To provide consultation and support to residents prior to, during and after works to their homes – ensuring high levels of customer satisfaction.
• Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
• Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
• Ensuring that any problems/issues are dealt with promptly resulting in fair and reasonable solutions.
• Managing the customer/resident journey whilst following the client and company engagement procedures.
• To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders and the local community.
• Carry out: choice events, consultation events and individual consultation with residents regarding future work.
• Carry out individual resident inductions to include: introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
• Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client’s customer care team where appropriate.
• Agree access arrangements with the resident and book appointments to enable the work to their home.
• Ensure relevant communication packs are set up for new contracts.
• Involvement in Social Value Returns, identifying, organising & participating in community based events.

Conocimientos

Customer service

Communication

Organisation

Data protection

Literacy & numeracy

Educación

GCSEs or equivalent

Descripción del empleo

Sustainable Building Services is looking for a Trainee Tenant Liaison Officer in the North East to manage the resident journey during retrofit works. You will provide consultation and support to residents, identify vulnerable tenants, and ensure GDPR-compliant handling of data while working with clients, subcontractors, and local communities.

With at least 1 year of customer service experience and GCSEs, you will communicate clearly, stay organised, and help deliver fair, safe, and efficient