Trainee Tenant Liaison: Resident Experience & Engagement

Retrofit Professionals; North East Derbyshire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Enhanced Pension Contributions

Enhanced Maternity Pay

Employee Assistance Programme

Support for Continuous Professional De

Development

Job summary

Sustainable Building Services is looking for a Trainee Tenant Liaison Officer in the North East to manage the resident journey during retrofit works. You will provide consultation and support to residents, identify vulnerable tenants, and ensure GDPR-compliant handling of data while working with clients, subcontractors, and local communities.

With at least 1 year of customer service experience and GCSEs, you will communicate clearly, stay organised, and help deliver fair, safe, and efficient

Qualifications

• Minimum 1 year of customer service experience.
• GCSEs (or equivalent) and good literacy and numeracy skills.
• Excellent communication and interpersonal skills.
• Organised and proactive approach to managing tasks.
• Understanding of basic health and safety and data protection principles.

Responsibilities

• To provide consultation and support to residents prior to, during and after works to their homes – ensuring high levels of customer satisfaction.
• Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
• Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
• Ensuring that any problems/issues are dealt with promptly resulting in fair and reasonable solutions.
• Managing the customer/resident journey whilst following the client and company engagement procedures.
• To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders and the local community.
• Carry out: choice events, consultation events and individual consultation with residents regarding future work.
• Carry out individual resident inductions to include: introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
• Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client’s customer care team where appropriate.
• Agree access arrangements with the resident and book appointments to enable the work to their home.
• Ensure relevant communication packs are set up for new contracts.
• Involvement in Social Value Returns, identifying, organising & participating in community based events.

Skills

Customer service

Communication

Organisation

Data protection

Literacy & numeracy

Education

GCSEs or equivalent

Job description

Sustainable Building Services is looking for a Trainee Tenant Liaison Officer in the North East to manage the resident journey during retrofit works. You will provide consultation and support to residents, identify vulnerable tenants, and ensure GDPR-compliant handling of data while working with clients, subcontractors, and local communities.

With at least 1 year of customer service experience and GCSEs, you will communicate clearly, stay organised, and help deliver fair, safe, and efficient