Tenant Liaison Officer

Sureserve; Halifax; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Van and fuel card

29 days annual leave

Employer-contributed pension scheme

Enhanced Maternity/Paternity leave

Flexible benefits (Bike to Work,Health

Employee Assistance Program

Job summary

Sureserve in Halifax is seeking a customer-focused liaison to act as the vital link between residents, subcontractors, clients and internal teams, ensuring clear communication and positive relationships on every engagement.

You will manage complaints, schedule surveys, maintain plot files, and support project management meetings, leveraging MS Office tools. A driving licence is required for site visits, and you will contribute to delivering high-quality service across our residential projects.

Qualifications

• Demonstrable success in a similar role.
• Driving License is required due to client site visits.
• Excellent customer service skills and the ability to produce high-quality reports.
• A strong communicator with the ability to manage complaints effectively
• Competent in MS Office (Word & Excel).
• Highly organized with excellent attention to detail and the ability to work an ever changing workload.

Responsibilities

• Manage and resolve complaints in line with company procedures.
• Develop strong working relationships with client representatives and housing departments to ensure consistent information flow.
• Establish individual requirements through resident profiling; identify high-risk or vulnerable residents and work with Site Managers to tailor work accordingly.
• Introduce the scope of works to residents prior to commencement and provide aftercare packs/instruction upon completion.
• Arrange appointments for surveys and works, ensuring all dates are confirmed in writing.
• Create and maintain accurate plot files (paper and electronic) and assist in project management meetings.
• Collaborate with the Community Investment Team on initiatives such as newsletters and safety competitions.
• Observe site Health & Safety rules and conduct satisfaction surveys to help improve our service delivery.

Skills

Customer service

Strong communication

Attention to detail

Driving licence

Tools

MS Office

Job description

Excellence is not just an expectation, it's our standard. With a driven team of nearly 900 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

This fast paced role will see you work from our Halifax office and be the vital link between residents, sub-contractors, clients and our internal team, ensuring positive relationships and effective communication throughout every engagement.

Key Responsibilities

• Manage and resolve complaints in line with company procedures.
• Develop strong working relationships with client representatives and housing departments to ensure consistent information flow.
• Establish individual requirements through resident profiling; identify high-risk or vulnerable residents and work with Site Managers to tailor work accordingly.
• Introduce the scope of works to residents prior to commencement and provide aftercare packs/instruction upon completion.
• Arrange appointments for surveys and works, ensuring all dates are confirmed in writing.
• Create and maintain accurate plot files (paper and electronic) and assist in project management meetings.
• Collaborate with the Community Investment Team on initiatives such as newsletters and safety competitions.
• Observe site Health & Safety rules and conduct satisfaction surveys to help improve our service delivery.

Experience & Skills Required

• Demonstrable success in a similar role.
• Driving License is required due to client site visits.
• Excellent customer service skills and the ability to produce high-quality reports.
• A strong communicator with the ability to manage complaints effectively
• Competent in MS Office (Word & Excel).
• Highly organized with excellent attention to detail and the ability to work an ever changing workload.

What We Offer

• £28,000-£30,000 plus van and fuel card
• 29 days annual leave (includes statutory bank holidays and Christmas/New Year closure).
• Employer-contributed pension scheme
• Enhanced Maternity/Paternity leave, Flexible Benefits (Bike to Work, Health Shield care plan), and Employee Assistance Program.

Our Commitment

We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the communities in which we work. We aim to provide every employee the support to fulfill their professional and personal potential.

Note: Successful applicants must provide evidence of eligibility to work in the UK. A DBS check will be conducted prior to employment.