Tenant Liaison Officer

Fawkes and Reece; Bolton; On-site; GBP 27,000; Full time

Job summary

A reputable Social Housing Contractor is seeking a Tenant Liaison Officer in Bolton. This full-time, permanent role involves working on planned maintenance schemes in tenanted properties. The ideal candidate will have strong customer service experience and a full driving licence, ensuring effective communication and relationship-building with residents during refurbishment works.

Qualifications

• Demonstrable career in face to face customer service, ideally within Housing or Construction sectors.
• Full driving licence is required.

Responsibilities

• Develop positive relationships with residents during works.
• Book appointments and manage own diary.
• Act as main point of contact for tenant queries.

Skills

Face to face customer service

Relationship management

Communication

Job description

Location: Bolton
Salary: £27K per Year
Contract: Permanent
Type: Full Time

Job Overview

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work planned maintenance schemes to tenanted Social Housing properties in Bolton and Bury, which consist of majority external works (roofing, windows & doors etc) and some occasional internal works to tenanted Social Housing properties.

Responsibilities

As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.

Duties include:

• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues

Requirements

The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors.

You must also have a full driving licence

How to Apply

To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call 01204 554 884

Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.