Tenant Experience & Repairs Advisor

Habinteg; Bradford; On-site; GBP 22,000 - 29,000; Full time

Job summary

Habinteg seeks a customer service professional to join the Bradford Customer Service Contact Centre. The role involves handling tenant calls, diagnosing repairs, and coordinating with contractors to ensure timely updates and high service levels.

You will contribute to Habinteg’s inclusive housing mission, working from head office in Bradford (BD11 1DR). The position is full-time on a fixed-term basis for 12 months.

Qualifications

• Commitment to delivering customer service excellence.
• Some experience or knowledge of housing would be beneficial.
• Able to work independently and adapt to varying service demands.

Responsibilities

• Answer incoming calls from tenants and diagnose repairs.
• Liaise with contractors and update tenants on progress.
• Keep tenants informed and follow up to improve service levels.
• Make outbound calls to enhance overall customer experience.

Skills

Customer service

Housing knowledge

Job description

Habinteg seeks a customer service professional to join the Bradford Customer Service Contact Centre. The role involves handling tenant calls, diagnosing repairs, and coordinating with contractors to ensure timely updates and high service levels.

You will contribute to Habinteg’s inclusive housing mission, working from head office in Bradford (BD11 1DR). The position is full-time on a fixed-term basis for 12 months.