Customer Services Assistant

Habinteg Housing Association; Bradford; On-site; GBP 25,000 - 26,000; Full time

Job summary

Habinteg Housing Association is seeking a Customer Service Advisor based at our Bradford Head Office to handle tenant inquiries, diagnose repairs, and coordinate with contractors. The role focuses on delivering excellent service in a busy contact centre environment.

You will be patient, proactive, and able to work independently while supporting Habinteg’s inclusive housing mission. The position is full-time, 35 hours per week, on-site at BD11 1DR.

Qualifications

• Commitment to delivering customer service excellence.
• Experience or knowledge of housing is desirable.

Responsibilities

• Take incoming calls from tenants and diagnose repairs.
• Liaise with contractors and keep tenants updated on progress.
• Make outbound calls to improve service levels and overall satisfaction.

Job description

Based : Bradford (This role is based at Head office, BD11 1DR)
Hours: full time – 35 hours/week – Fixed term 12 months
Salary: £25,516.64

About Us

People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy. We have 3300 homes across the country from Tyneside to Cornwall. We are champions of the Lifetime Homes Standard and provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team.

About the Role

You will be responsible for delivering excellent customer service to our tenants based at our Bradford Customer Service Contact Centre. This is a generic and rewarding role - and a challenging one. You will be required to take incoming calls from our tenants, diagnose repairs, liaising with contractors, keeping tenants up to date, making outbound call to improve the overall service levels and will be committed to Habinteg’s inclusive housing mission.

About You

Possess a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. You will be committed, and enthusiastic, thriving on the challenges of working independently and the responsibility and rewards that brings. You will have some experience and knowledge of housing.

You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and service demands.

The position will remain open until 17 September.

We are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for our roles. We encourage jobseekers from all backgrounds and experiences to express their interest, and to contact us at [e-mail] if you would like to chat to us or discuss reasonable adjustments for your application or interview process.