Customer Services Assistant

Habinteg; Bradford; On-site; GBP 22,000 - 29,000; Full time

Job summary

Habinteg seeks a customer service professional to join the Bradford Customer Service Contact Centre. The role involves handling tenant calls, diagnosing repairs, and coordinating with contractors to ensure timely updates and high service levels.

You will contribute to Habinteg’s inclusive housing mission, working from head office in Bradford (BD11 1DR). The position is full-time on a fixed-term basis for 12 months.

Qualifications

• Commitment to delivering customer service excellence.
• Some experience or knowledge of housing would be beneficial.
• Able to work independently and adapt to varying service demands.

Responsibilities

• Answer incoming calls from tenants and diagnose repairs.
• Liaise with contractors and update tenants on progress.
• Keep tenants informed and follow up to improve service levels.
• Make outbound calls to enhance overall customer experience.

Skills

Customer service

Housing knowledge

Job description

Based : Bradford (This role is based at Head office, BD11 1DR)
Hours: full time – 35 hours/week – Fixed term 12 months
Salary: £25,516.64

About Us

People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy. We have 3300 homes across the country from Tyneside to Cornwall. We are champions of the Lifetime Homes Standard and provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team.

About the Role

You will be responsible for delivering excellent customer service to our tenants based at our Bradford Customer Service Contact Centre. This is a generic and rewarding role - and a challenging one. You will be required to take incoming calls from our tenants, diagnose repairs, liaising with contractors, keeping tenants up to date, making outbound call to improve the overall service levels and will be committed to Habinteg’s inclusive housing mission.

About You

Possess a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. You will be committed, and enthusiastic, thriving on the challenges of working independently and the responsibility and rewards that brings. You will have some experience and knowledge of housing.

You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and service demands.

The position will remain open until 17 September.

We are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for our roles. We encourage jobseekers from all backgrounds and experiences to express their interest, and to contact us at [e-mail] if you would like to chat to us or discuss reasonable adjustments for your application or interview process.