Tenant Data Collector & Engagement Officer

Civic Recruitment Limited; Nottingham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Temporary/Agency Assignment

Designated Car User

Job summary

Civic Recruitment Limited is seeking a Tenant Data Collection Officer in Nottingham for a 3‑month contract with a Local Authority. The role focuses on collecting, validating and managing tenant data, ensuring accuracy across housing systems and compliance with GDPR.

You will engage with tenants, conduct surveys, and support service delivery while maintaining data quality and secure handling of sensitive information.

Qualifications

• Experience maintaining databases and information systems.
• Experience collecting, validating, and analysing data.
• Experience in public-facing customer service.
• Experience communicating with diverse customers and stakeholders.
• Proficient with Microsoft Office: Excel, Word, Outlook.
• Experience in housing/public sector work preferred.
• Ability to design and analyse surveys and reports.

Responsibilities

• Maintain accurate tenant records across multiple systems.
• Input, verify, and manage tenant information in housing databases.
• Produce reports and identify information gaps for quality improvement.
• Engage with tenants to collect data via surveys, visits, and reviews.
• Ensure GDPR compliance and data minimisation in processing.
• Coordinate with internal teams for effective data sharing.

Skills

Data management

Microsoft Office

Customer service

Communication

Attention to detail

Data protection

Reporting

Education

GCSE English & Maths

Office administration qualification

Housing/Data Management qualification

Tools

Excel

Word

Outlook

Job description

Civic Recruitment Limited is seeking a Tenant Data Collection Officer in Nottingham for a 3‑month contract with a Local Authority. The role focuses on collecting, validating and managing tenant data, ensuring accuracy across housing systems and compliance with GDPR.

You will engage with tenants, conduct surveys, and support service delivery while maintaining data quality and secure handling of sensitive information.