Case Manager - Tenancy and Estates

Civic Recruitment Limited; Ashton-under-Lyne; On-site; GBP 28,000 - 36,000; Full time

Job summary

Civic Recruitment Limited is seeking a dedicated Case Manager – Tenancy and Estates to oversee a housing patch of 550–700 properties. You will handle tenancy and estate matters, conduct home visits, and collaborate with partners to improve resident outcomes.

The role is 6 months, full-time, with a hybrid pattern: 3 days on site and 2 days home/office based. Experience in housing management and supporting vulnerable residents is essential.

Qualifications

• Experience in Housing Management, Tenancy Management or Estate Management.
• Proven ability to manage a caseload and resolve tenancy-related issues.
• Experience in supporting vulnerable residents and working with partner agencies.
• Strong communication, organisational and customer service skills.
• Ability to work independently and manage competing priorities.

Responsibilities

• Manage a designated housing patch of 550–700 properties.
• Address tenancy and estate-related inquiries and casework.
• Conduct home visits, tenancy visits, and estate inspections.
• Support vulnerable tenants and refer them to appropriate support agencies.
• Investigate and resolve tenancy breaches, neighbourhood concerns, and low-level anti-social behaviour issues.
• Collaborate with internal teams and external partners to sustain tenancies and improve resident outcomes.
• Maintain accurate records and update housing management systems.
• Deliver high standards of customer service and tenancy management.

Skills

Housing Management

Tenancy Management

Customer Service

Communication

Job description

Taunton, United Kingdom | Posted on 28/07/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre‑screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Description

Case Manager – Tenancy and Estates

Contract: 6 Months

Hours: Full Time

Working Pattern: Hybrid – 3 Days On Site, 2 Days Home/Office Based

Summary

We are looking for a dedicated Case Manager – Tenancy and Estates to oversee a housing patch of approximately 550–700 properties. This role is crucial in providing proactive tenancy and estate management services. As the primary contact for residents, you will address various tenancy, estate, and neighbourhood issues. This community‑focused position involves regular home visits, estate inspections, and collaboration with partners to support residents and enhance neighbourhoods.

Responsibilities

• Manage a designated housing patch of 550–700 properties.


• Address tenancy and estate‑related inquiries and casework.


• Conduct home visits, tenancy visits, and estate inspections.


• Support vulnerable tenants and refer them to appropriate support agencies.


• Investigate and resolve tenancy breaches, neighbourhood concerns, and low‑level anti‑social behaviour issues.


• Collaborate with internal teams and external partners to sustain tenancies and improve resident outcomes.


• Maintain accurate records and update housing management systems.


• Deliver high standards of customer service and tenancy management.

Requirements

Requirements:

• Experience in Housing Management, Tenancy Management, Estate Management, or a similar housing role.


• Proven ability to manage a caseload and resolve tenancy‑related issues.


• Experience in supporting vulnerable residents and working with partner agencies.


• Strong communication, organisational, and customer service skills.


• Ability to work independently and manage competing priorities.


• Good working knowledge of housing services and tenancy management practices.


• Experience with Local Authorities or Housing Associations.


• Familiarity with safeguarding referrals and tenancy sustainment.


• Knowledge of anti‑social behaviour and neighbourhood management.

What's on Offer?

• 6‑Month Contract


• Hybrid Working – 3 Days On Site, 2 Days Home/Office Based


• Opportunity to manage your own housing patch and positively impact local communities.

Ideal for candidates with experience as a Housing Officer, Tenancy Officer, Neighbourhood Officer, Estate Officer, Community Housing Officer, Resident Services Officer, or Housing Management Officer.