Tenant Community Manager

Crown Home Buying & Letting (CHBL); Greater London; On-site; GBP 20,000 - 30,000; Part time

Job summary

An innovative firm is looking for a warm and proactive Tenant Community Manager to enhance tenant experiences across vibrant London properties. This entry-level role involves creating engaging short-form video content for platforms like TikTok and Instagram, building local networks, and fostering tenant communities. You'll be the face of the brand, connecting with tenants and local businesses to provide perks and support. Join a supportive and creative team in central London, where you can take ownership of community initiatives and thrive in a dynamic environment.

Benefits

Performance-based bonus scheme

Supportive team environment

Opportunity for community initiatives development

Qualifications

• Confident on camera and experienced with social media platforms.
• Basic video editing and content creation skills are required.

Responsibilities

• Build tenant communities and organise lifestyle events.
• Create engaging short-form content for social media platforms.
• Act as the first point of contact for tenants.

Skills

Fluent in English

Social Media Content Creation

Video Editing

Personable and Organised

Education

Background in Hospitality or Events

Tools

WeChat

WhatsApp

Instagram

TikTok

Job description

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We are seeking a warm, confident, and proactive Tenant Community Manager to enhance tenant experience and foster vibrant communities across our London properties. As the face of our brand—both in person and on camera—you should be comfortable creating short-form video content for TikTok, Instagram, or 小红书. If you love connecting with people, creating engaging content, and building local networks, we would love to hear from you.

Responsibilities:

• Build tenant communities and organise lifestyle events
• Create short-form content (TikTok, Reels, etc.)—must be confident appearing on camera
• Act as the first point of contact for tenants (non-maintenance related)
• Develop partnerships with local businesses to offer tenant perks
• Communicate with tenants via WeChat, WhatsApp, and newsletters
• Collect feedback and encourage tenant reviews
• Support tenants with move-in processes and FAQs

What We’re Looking For:

• Fluent in English (Mandarin is a plus)
• Comfortable on camera and experienced with social media platforms
• Personable, organised, and self-driven
• Background in hospitality, events, or lettings is an advantage
• Basic video editing and content creation skills
• Ability to post consistently and creatively

What We Offer:

• Supportive and creative team based in central London
• Opportunity to take ownership and develop community initiatives
• Performance-based bonus scheme

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Marketing and Sales

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