Social Media Community Manager

Olsam Group Ltd.; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Social Media & Community Manager, where your creativity will drive brand engagement across social platforms. This role offers the chance to shape how customers connect with brands through innovative content and community management. With a hybrid work model, you will enjoy the flexibility of working from home while also collaborating in a vibrant office environment. You'll be part of a dynamic team that values diversity and inclusion, with opportunities for personal growth and international travel. If you are passionate about social media and community building, this is the perfect opportunity to make an impact.

Benefits

30 days holiday + 8 UK bank holidays

Pension contribution Scheme

Private Medical Insurance

Work from Abroad

Mental Health Support

Opportunity for International Travel

Flexi-Fridays

Quarterly meetups & socials

Vibrant Office Environment

Qualifications

• 2-3 years experience in managing social media for D2C brands.
• Proficient in creating engaging content across multiple platforms.

Responsibilities

• Manage social media calendars, creating and scheduling engaging content.
• Handle community interactions and build brand engagement.

Skills

Social Media Management

Community Engagement

Content Creation

Trend Awareness

Tools

CapCut

Canva

Adobe Suite

Later

Twirl

Job description

About Us

At Olsam, we are on a mission to grow brands and develop products that customers love, trust, and value. We specialize in acquiring and scaling category-leading brands, unlocking their full potential by expanding them across international marketplaces and channels, streamlining operations, and driving product innovation.

With a fantastic team across three continents and 15 nationalities, we bring together over 50 years of e-commerce expertise. We’re not just building brands, we’re shaping the future of global consumer goods. We are looking for ambitious, driven individuals to be part of it.

Ready to make an impact? Let’s talk.

Your Role at a Glance

As our Social Media & Community Manager, you'll be at the heart of building brands our customers genuinely connect with. You’ll lead the creation of scroll-stopping social content and play a key role in nurturing and growing engaged communities across our core channels. From managing day-to-day content calendars to driving real-time engagement in comments and DMs, you’ll ensure our social presence is not only consistent — but compelling.

Reporting to the D2C & Digital Marketing Manager, you’ll collaborate closely on campaigns, community growth, and influencer/UGC initiatives, ensuring our content stays fresh, relevant, and on-brand.

This role is perfect for a creative, hands-on social media professional — ideally with agency experience across multiple brands — who thrives in a fast-paced, high-growth start-up environment. Your work will directly shape how customers experience and champion our brands online.

Location & Flexibility

• Full-time, permanent role based at our modern office in Runway East, London

• 40 hours per week, 9 am to 6 pm with a one-hour lunch

• This position is hybrid, with the expectation to go to the office 2 days per week

(We will also consider applicants from outside of London, and will adjust office requirements accordingly)

Key responsibilities

• Own and manage social media calendars across brands, creating and scheduling engaging content (Reels, statics, Stories) using Later.

• Handle all social interactions, responding to comments and DMs, resolving queries, and building community through proactive engagement

• Run UGC campaigns via Twirl, sourcing creators and repurposing content across organic and paid channels

• Stay on top of social trends and creatively apply them to keep content fresh and relevant

• Build and moderate brand communities (e.g. Facebook Groups), driving discussion and brand engagement.

• Partner with influencers to create authentic content that expands reach and builds trust.

About you

• 2–3 years’ experience managing social media for D2C brands, with proven success growing engagement across Instagram, TikTok, and Facebook.

• Skilled in CapCut, Canva, and Adobe Suite, with the ability to produce high-quality short-form video and visuals

• Confident using tools like Later to schedule and analyze content performance.

• Strong community manager, quick to respond, resolve queries, and build authentic engagement.

• Experience leading UGC and influencer campaigns, from briefing to repurposing content.

• Trend-aware and creative, able to adapt ideas quickly to keep content relevant and engaging.

Perks & Benefits

• Salary: £25,000 - £35,000 per year, depending on location

• 30 days holiday + 8 UK bank holidays

• Pension contribution Scheme – 5% from you, 3% from us.

• Private Medical Insurance – Includes travel, vision & dental (through Vitality)

• Work from Abroad – One month per year, anywhere in the world*

• Bonus Scheme – Discretionary bonus, based on individual and company performance

• Mental Health Support – Free, confidential therapy via Spill

• Opportunity for International Travel – Our team members have been to New York, Vegas, Amsterdam… and Birmingham!

• Flexi-Fridays – Finish early one Friday per month

• Olstar Events – Quarterly meetups, celebrations & socials

• Vibrant Office – Runway East, Bloomsbury

Olsam is proud to be a disability-committed employer registered in the UK. If you identify as having a disability and meet all of the criteria set out in the job description, we would like to support you through the interview stage. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.

Note: By submitting your application to join our talent pool, you consent to the collection and processing of your personal data in accordance with our privacy policy.