Apply Now: Tenant Community Manager 2025-04-23

CHBL; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An innovative company is seeking a proactive Tenant Community Manager to enhance tenant experiences across vibrant London properties. This role involves creating engaging short-form video content for platforms like TikTok and Instagram, connecting with tenants, and fostering a sense of community. Ideal candidates will be personable, organized, and confident on camera, with a passion for building local networks and creating memorable events. Join a supportive and creative team, and take ownership of community initiatives while enjoying a performance-based bonus scheme.

Benefits

Performance-based bonus scheme

Supportive team environment

Opportunity for community initiatives

Qualifications

• Comfortable on camera and experienced with social media platforms.
• Basic video editing and content creation skills are required.

Responsibilities

• Build tenant communities and organise lifestyle events.
• Create engaging short-form content for social media platforms.
• Develop partnerships with local businesses to enhance tenant experience.

Skills

Fluent in English

Social Media Content Creation

Video Editing

Interpersonal Skills

Organizational Skills

Education

Background in Hospitality or Events

Tools

WeChat

WhatsApp

Instagram

TikTok

Job description

We are looking for a warm, confident, and proactive Tenant Community Manager to enhance tenant experience and foster vibrant communities across our London properties. As the face of our brand—both in person and on camera—you should be confident creating short-form video content for TikTok, Instagram, or 小红书. If you love connecting with people, creating engaging content, and building local networks, we would love to hear from you.

Responsibilities:

Build tenant communities and organise lifestyle events

Create short-form content (TikTok, Reels, etc.)—must be confident appearing on camera

Act as the first point of contact for tenants (non-maintenance related)

Develop partnerships with local businesses to offer tenant perks

Communicate with tenants via WeChat, WhatsApp, and newsletters

Collect feedback and encourage tenant reviews

Support tenants with move-in processes and FAQs

What We’re Looking For:

Fluent in English (Mandarin is a plus)

Comfortable on camera and experienced with social media platforms

Personable, organised, and self-driven

Background in hospitality, events, or lettings is an advantage

Basic video editing and content creation skills

Ability to post consistently and creatively

What We Offer:

Supportive and creative team based in central London

Opportunity to take ownership and develop community initiatives

Performance-based bonus scheme

Please send your cover letter and CV to [e-mail].

Contact Us

Please leave your message here, and a member of our team will get back to you within 24 hours. Alternatively, you can reach us at [e-mail] or call us at [phone] .

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International House, 1 St. Katharine's Way
London, E1W 1UN