Tenant Communications & Engagement Officer

Gravesham Borough Council; Gravesend; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

23 days annual leave

Free parking

Eye care vouchers

Cycle to work scheme

Benefits portal VivUp

Job summary

Gravesham Borough Council is seeking a Housing Communications Officer to improve how we inform, involve and connect tenants and leaseholders with housing services. You will explain repairs, promote events, and share safety information to help residents understand what is happening and how they can have their say.

You will write for tenant magazines, prepare updates and leaflets, create graphics and short videos, and help run Housing social media channels, planning content and handling enquiries

Qualifications

• Experience supporting communications, social media, engagement or content creation.
• Clear, accurate writing with plain English and accessible communication.
• Confident digital skills including social media, Microsoft Office and basic content creation tools.
• Good judgement handling public enquiries and knowing when to refer to a manager.

Responsibilities

• Write for tenant magazines and newsletters, prepare website updates and leaflets.
• Create graphics, photography and short videos for housing communications.
• Establish and manage Housing social media channels and respond to enquiries.
• Turn information from colleagues into timely, accurate content and maintain a forward communications plan.

Skills

Strong writing

Digital literacy

Social media

Content creation

Tools

Microsoft Office

Basic design tools

Job description

Gravesham Borough Council is seeking a Housing Communications Officer to improve how we inform, involve and connect tenants and leaseholders with housing services. You will explain repairs, promote events, and share safety information to help residents understand what is happening and how they can have their say.

You will write for tenant magazines, prepare updates and leaflets, create graphics and short videos, and help run Housing social media channels, planning content and handling enquiries