Tenancy Wellbeing Coach - Intensive

Incommunities; Saltaire; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

28 days annual leave

Mindful Employer

Pension scheme

Hybrid working

Employee Assistance Programme

Cycle to work

Job summary

Incommunities in Bradford is seeking an Intensive Tenancy Wellbeing Coach on a permanent basis to manage a complex caseload of tenants with diverse care and support needs, aiming to sustain tenancies and enhance wellbeing.

You will conduct comprehensive assessments, develop outcome-focused support plans with tenants, identify specialist services, monitor progress, and collaborate with local authorities and health systems. Hybrid working is available.

Qualifications

• Strong awareness of barriers faced by vulnerable individuals in securing housing and sustaining a tenancy.
• Proven tenancy and estate management experience with knowledge of standards and enforcement procedures.
• Extensive experience managing customers with multiple and complex needs, including challenging behaviours, with a focus on positive outcomes.
• Ability to negotiate and influence service provision.
• Excellent verbal and written communication skills with diverse groups.
• Capacity to prioritise workload and manage active cases in crises.
• Full driving licence and access to a vehicle for work.
• Right to work in the UK (visa sponsorship not available).
• An Enhanced DBS check is required as part of pre-employment.

Responsibilities

• Intensively manage a caseload of tenants with multiple care and support needs to sustain tenancies and improve wellbeing.
• Conduct comprehensive assessments for current and prospective tenants and develop outcome-focused tenancy intervention plans.
• Identify and link tenants with specialist services to address unmet needs and ensure engagement with resources.
• Monitor engagement with support services and safeguard vulnerable tenants.
• Collaborate with local authorities, social care and health systems to secure appropriate support and advocate for improvements.
• Provide oversight of tenancy management throughout the support intervention period.
• Periodically review intensively managed tenancies with tenants and providers to assess readiness for transition to general tenancy management.
• Work with Neighbourhood Housing Officers to manage communities with intensified tenancies.

Skills

Tenancy management

Complex needs handling

Communication skills

Negotiation

Caseload management

Driving licence

Right to work UK

Job description

We are currently recruiting a Intensive Tenancy Wellbeing Coach to join us on a permanent basis. Responsible for managing a complex caseload of tenants with diverse care and support needs, aiming to help them sustain their tenancies and enhance their wellbeing. This involves carrying out thorough assessments for both current and prospective tenants, developing personalised, outcome-focused support plans in collaboration with them, and setting clear goals while monitoring progress.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Intensively manage a caseload of tenants with multiple care and support needs, working to enable them to sustain their tenancies and improve their overall wellbeing.
• Conduct comprehensive assessments for current and prospective tenants to identify their care and support needs, and develop outcome-focused tenancy intervention plans in partnership with tenants, setting specific goals and tracking progress.
• Identify and link tenants with specialist services to address unmet needs, ensuring they engage with the necessary resources.
• Monitor tenant engagement with support services and safeguard vulnerable tenants from risks such as abuse and neglect.
• Work with local authorities, social care, and health systems to secure appropriate support, and advocate for policy and strategy improvements that enhance support provision within the district.
• Provide comprehensive oversight of tenancy management throughout the duration of the support intervention, ensuring that tenants receive the guidance they need.
• Periodically review intensively managed tenancies with tenants, specialist providers, and Neighbourhood Housing Officers to assess readiness for transition to general tenancy management.
• Work closely with Neighbourhood Housing Officers to effectively manage communities that include intensively managed tenancies, fostering a caring environment for all residents

• A strong awareness of the barriers that vulnerable individuals with support needs face in securing housing and sustaining a tenancy, with the ability to navigate and address these challenges effectively.
• Proven experience in tenancy and estate management, including knowledge of standards, best practices, and enforcement procedures.
• Extensive experience managing customers with multiple and complex needs, including those exhibiting challenging behaviours, with a focus on positive outcomes.
• Demonstrated ability to negotiate and influence service provision.
• Excellent verbal and written communication skills, enabling you to engage effectively with individuals from diverse backgrounds and build strong relationships.
• The capacity to prioritise your workload and manage active cases efficiently, even in the face of continuous crisis situations.
• A full driving license and access to a suitable vehicle for work, allowing you to meet the mobility demands of the role.
• Right to work in the UK - Visa Sponsorship is not available.
• An Enhanced DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

• Starting salary of £33,646 p/y rising to £37,498 with service
• £1,000 per year essential car user allowance plus mileage as you will be expected to use your own vehicle for work purposes
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Training, development, and qualification opportunities
• Corporate health scheme membership
• Agile and hybrid working
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We’re looking for great people to join us! AtIncommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know thatdiverse perspectives make us stronger.

Based inBradford, a city known for its rich cultural diversity, we servevibrant communities. As a social housing provider, we’re passionate about making a real difference by providingsafe, affordable homesandimproving lives.

Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance, just let us know.

We’re proud to be aMindful Employer, committed to mental health and wellbeing. We also hold the‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.

We review applications as they come in and may close the advert before the deadline.