Tenancy Sustainment (Specialist Support Officer)

Stevenage Borough Council; Stevenage; On-site; GBP 39,000 - 42,000; Full time

Benefits offered by this job

Pension Scheme

Flexible working

Part time and Job share opportunities

Leave types (paid/unpaid)

Holidays: 25–31 days

Training opportunities

Employee Assistance Programme

Travel: Season ticket loans

Cycling: Cycle to Work

Stevenage Credit Union

Employee Discounts (CSSC)

Wellbeing: Health & Fitness membership

Trade Union availability

Job summary

Stevenage Borough Council is seeking a Specialist Support Officer (Tenancy Sustainment) to support tenants in general needs accommodation. You will assess applicants, assist with benefits, and help clients sustain their tenancies through advisory support in the community.

You will work with diverse service users, including those with complex needs, and you may need to travel with a business-insured vehicle. The role requires a proactive, flexible and compassionate approach.

Qualifications

• Excellent communication skills at all levels.
• Flexible outlook and customer-focused team approach.
• Good knowledge of services to support diverse service user needs.
• Dynamic, proactive and creative approach to work.
• Good organisational skills and ability to handle multiple tasks.
• Experience managing complex cases and solving problems.
• Ability to work on own initiative with strong attention to detail.
• Excellent record keeping and computer skills including Excel.

Responsibilities

• Provide tenancy sustainment support for tenants in general needs housing.
• Assess applicants moving on from supported accommodation.
• Assist with benefit claims and accessing employment.
• Work with other teams and agencies to support clients.
• Travel with a vehicle insured for business use; mileage allowance payable.
• Develop high levels of personal contact to maximise engagement.

Skills

Communication skills

Flexible attitude

Service user focus

Proactive approach

Organisational skills

Complex case management

Attention to detail

Excel

Tools

Microsoft Office

Job description

Job Title Specialist Support Officer (Tenancy Sustainment)

Post Number 013481

Weekly Working Hours 37 Hours per week

Salary Range £38,510 - £42,123 pa - pro rata for hours worked

Contact Type Permanent

Location Stevenage

About The Role

As a specialist Support Officer with ‘Tenancy Sustainment’ as your specialism you will be supporting service users living in our general needs accommodation in the community to sustain their tenancies through advice and support. Developing a high level of personal contact with tenants to maximise engagement.

You will be working with a diverse group of people which includes those with complex needs such as drugs, alcohol and mental health including hoarding.

You will assess applicants for moving on from supported accommodation and care leavers applying to move into our general needs accommodation. You will be assisting with benefit claims, accessing employment, working with other teams and agencies in supporting your clients to sustain their accommodation.

It is essential that you have use of a vehicle which has business insurance cover to enable you to carry out your duties. A mileage allowance will be payable.

About You

The successful candidate will have:

• excellent communication skills at all levels
• a flexible outlook and attitude to working in a customer focussed team.
• good knowledge and understanding of services available to support a wide range of service user’s needs, demonstrating a high level of sensitivity and compassion.
• a dynamic, pro-active and creative approach
• good organisational skills and ability to manage multiple tasks simultaneously
• experience in managing complex cases and problem solving.
• be able to work on their own initiative and have excellent attention to detail.
• excellent record keeping and computer skills (competent in using Microsoft Office IT packages including Excel)

Uniform is provided.

This post will be subject to an enhanced Disclosure and Barring Service Check and a value based interview.

Our Benefits

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: Available upon request, subject to operational requirements.
• Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated.
• Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• Holidays: 25 days holiday rising to 31 days (depending on Local Government service)
• Training: An extensive range of learning and development opportunities
• Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues
• Travel: Season ticket loans and discounts for public transport
• Cycling: Cycle to Work scheme
• Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans.
• Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC)
• Wellbeing: Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board | Hertfordshire County Council

We are changing.

Stevenage Borough Council is undergoing Local Government Reorganisation (LGR). If you are employed by Stevenage Borough Council on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Local Government Reorganisation | Shaping Hertfordshire's Future

Stevenage Borough Council is committed to Equal Opportunities for All.