Tenancy Sustainment Officer

Wiltshire Council; Trowbridge; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

Wiltshire Council is recruiting a Tenancy Sustainment Officer to help clients stay housed and prevent homelessness. You will assist with benefit applications, budgeting and prioritising rent payments, linking clients to essential services.

The role covers hubs in Trowbridge, Chippenham or Salisbury with county-wide travel. We value a proactive, empathetic approach and knowledge of landlord-tenant law, welfare benefits and IT.

Qualifications

• Proactive attitude with ability to handle challenging clients.
• Knowledge of landlord-tenant law, welfare benefits and budgeting; IT proficiency.

Responsibilities

• Provide vital support to clients to maintain housing and avoid homelessness.
• Assist with benefit applications and budgeting, prioritising rent payments.
• Connect clients with essential services to navigate cost-of-living challenges.
• Support landlords and safeguarding tenancies while promoting available support.

Skills

Empathy

Budgeting

Relationship building

IT skills

Welfare benefits

Housing/homelessness

Job description

Job Description

Salary: £32,578 - £34,811 per annum

Hours per week: 37

Temporary/Fixed term: Until March 2029

Interview date: Week Commencing Monday 14 September 2026

Join us as a Tenancy Sustainment Officer and make a difference in your community. You'll have the chance to work from one of our hubs located in Trowbridge, Chippenham, or Salisbury, with opportunities to travel across the county.

In this role, you'll provide vital support to our clients, empowering them to maintain their housing and avoid homelessness. From assisting with benefit applications to managing utilities and connecting them with essential services, you'll play a crucial role in navigating the challenges of the current cost-of-living crisis. Prioritising rent payments and offering budgeting assistance are key aspects of your responsibilities.

Your work will contribute to our efforts to prevent homelessness by safeguarding existing tenancies and reassuring landlords of the support available to their tenants. This approach has proven successful in both retaining housing and exploring alternative options.

We're seeking candidates with a proactive attitude, capable of effectively handling challenging clients resistant to change. Understanding the struggles faced by care experienced young people is essential, as you'll be supporting them in maintaining their accommodation. Empathy, resilience, and strong relationship-building skills are vital, along with knowledge of landlord-tenant law, welfare benefits, budgeting, and IT proficiency.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Sophie Noad, Tenancy Sustainment Team Manager, at [e-mail].

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer.

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.