Lettings Officer

"Stevenage Borough Council"; Stevenage; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Pension Scheme

Flexible working

Job share opportunities

25 days annual leave

Learning and development opportunities

Employee Assistance Programme

Cycle to Work scheme

Stevenage Credit Union

Employee Discounts: CSSC

Health and Fitness membership

Trade Unions

Job summary

Stevenage Borough Council is seeking a Lettings Officer to manage the council’s housing register and let vacant properties in line with the Allocations Policy. The role includes advising customers with housing needs and signposting to housing support services.

The post requires excellent communication, strong organisational skills and the ability to work independently while contributing to corporate objectives. A full UK driver’s licence and DBS clearance are required.

Qualifications

• Excellent communication skills and ability to manage expectations across formats.
• Good organisational and time management skills.
• Ability to evaluate complex policies and procedures and provide effective resolutions.
• Ability to work on own initiative with high attention to detail.
• Understand how the role contributes to corporate objectives and how other areas interact.

Responsibilities

• Manage and maintain the council’s housing register in line with Allocations Policy.
• Ensure vacant properties are let in accordance with processes and timescales to minimise rental loss.
• Provide ongoing housing advice and signpost customers to housing support services.

Skills

Communication skills

Time management

Organisation

Attention to detail

Initiative

DBS clearance

Driver's licence

Job description

JOB TITLE Lettings Officer

POST NUMBER 014954

WEEKLY WORKING HOURS 37

SALARY RANGE £34,811 to 38,329 pa pro rata for hours worked

TYPE OF CONTRACT Fixed Term Contract – 12 months

LOCATION Stevenage

ABOUT THE ROLE

The Heart of a Town Lies in its People and at Stevenage Borough Council our people are at the heart of what we do. Stevenage is being transformed and Stevenage Borough Council is leading the change with its "Future Town Future Council" strategic vision.

We are looking to recruit a Lettings Officer to manage and maintain the council’s housing register in line with Stevenage Borough Council Allocations Policy. A key role is to ensure that the council’s vacant properties are let in accordance with agreed processes and within agreed timescales to ensure minimal rental loss. The applicant will assist customers with a housing need with ongoing advice and signpost customers to other colleagues or organisations for help with housing support.

ABOUT YOU

• Excellent communication skills and managing expectations in all formats
• A flexible outlook and attitude to working in a customer-focused team.
• Good organisational and time management skills
• The ability to evaluate complex matters, policies & procedures & to provide effective resolutions.
• Be able to work on your own initiative and have excellent attention to detail.
• Understand how the role, the team’s role and the business unit’s role contribute to the overall corporate objectives and works to develop their understanding and awareness of other areas within the organisation.
• A full UK driver's licence, and own vehicle with business insurance.
• This post will be subject to an enhanced Disclosure and Barring Service.

OUR BENEFITS

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

Closing date for receipt of applications: 14 November 2026

Interviews will be held week commencing: 16 November 2026

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board | Hertfordshire County Council

We are changing.

Stevenage Borough Council is undergoing Local Government Reorganisation (LGR). If you are employed by Stevenage Borough Council on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Local Government Reorganisation | Shaping Hertfordshire's Future

Stevenage Borough Council is committed to Equal Opportunities for All