Service Coordinator

The Methodist Church in Britain; Stoke-on-Trent; Remote; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

2 extra days for no unplanned absence

Pension plan

Death in service benefit

Wellbeing programmes

Medicash

Blue Light Card

Training for career progression

Job summary

Adullam Homes Housing Association is seeking a Service Coordinator to join the national support team. The role focuses on adults with complex needs, delivering person-centred support to help secure independent living and housing options.

Shifts operate on a rota for a 24-hour service, averaging 37.5 hours per week, with 9am–10pm weekday coverage and some weekend work. DBS enhanced check and UK right-to-work are required.

Qualifications

• Experience recording and reporting case notes on an online CRM system.
• Awareness of issues affecting vulnerable people and those facing multiple disadvantage.
• Flexible, resilient and therapeutic approach to working with people.
• Practical skills supporting service users in daily living for independence.
• Ability to motivate and empower service users.

Responsibilities

• Support people with multiple and complex needs who have lost their home or are rough sleeping.
• Build a tailored, person-centred support package for each service user.
• Help service users develop the skills to move on to independent living or permanent housing.
• Manage a caseload of service users.
• Contribute to the rota staffing a 24-hour service.
• Support service users with activities of daily living needed for independence.
• Motivate and empower service users to have greater control and choice over their lives.
• Record and report case notes on an online CRM system.
• Identify, monitor and report safeguarding concerns.
• Deliver activities and support sessions, including some weekend work.
• Work within the organisation's values and ethos.

Skills

CRM system

Vulnerable people awareness

Empathy and resilience

Daily living support

Motivation and empowerment

Tools

CRM system

Job description

This Service Coordinator post sits within Adullam Homes Housing Association's national support team, which works with people who have lost their home or are rough sleeping. The role centres on people with multiple and complex needs, building the skills they need to move on to independent living through a person-centred support package. Shifts run on a rota for a 24-hour service, 37.5 hours a week, between 9am and 10pm on weekdays with some weekend work. Right to work in the UK is required, as no visa sponsorship is offered.

What the job involves

• Support people with multiple and complex needs who have lost their home or are rough sleeping
• Build a tailored, person-centred support package for each service user
• Help service users develop the skills to move on to independent living or permanent housing
• Manage a caseload of service users
• Contribute to the rota staffing a 24-hour service
• Support service users with the activities of daily living needed for independence
• Motivate and empower service users to have greater control and choice over their lives
• Record and report case notes on an online Customer Relationship Management system
• Identify, monitor and report safeguarding concerns
• Deliver activities and support sessions, including some weekend work
• Work within the organisation's charitable aims and objectives and contribute to its values, culture and ethos

Experience

• Managing a caseload of service users
• Working within safeguarding policies and procedures, including identifying, monitoring and reporting concerns
• Helping others understand their goals and achieve an outcome

Skills & knowledge

• Recording and reporting case notes on an online CRM system
• Awareness of issues affecting vulnerable people and those facing multiple disadvantage
• A flexible, resilient, thoughtful and therapeutic approach to working with people
• Practical skills supporting service users in daily living for independence
• Ability to motivate and empower service users

Checks & eligibility

• Enhanced DBS check with barred list (adults)
• Right to work in the UK
• Employment history scrutiny, satisfactory pre-employment checks and references

Other

• Ability to demonstrate the organisation's values and behaviours and work within its Christian ethos

Nice to have

• Lived experience of receiving support services

What’s offered

• 25 days annual leave, rising to 30 with service, plus bank holidays
• Two extra days' leave for no unplanned absence each calendar year
• Pension plan
• Death in service benefitWellbeing programmes and family-friendly policies
• Access to Medicash
• Access to Blue Light Card
• Training to help progress a career