Lead Estate Officer

Beighton; Sheffield; On-site; GBP 25,000 - 32,000; Full time

Job summary

Sheffield City Council is seeking a Lead Estate Officer to join the Housing and Neighbourhoods Service. The role focuses on supervising estate services across a city-wide area and delivering a high standard of customer care to residents.

You will drive a works vehicle, oversee staff, and manage walks with Neighbourhood Officers while ensuring safety and accuracy in records and reporting.

Qualifications

• Applicants should hold a valid driving licence and be able to operate IT to record work.
• Strong numeracy and literacy skills with attention to detail.
• Excellent communication and customer care to support residents.

Responsibilities

• Supervise Estate Officer services within an area.
• Drive a works vehicle and perform physical tasks including moving bulky items.
• Supervise staff, monitor 1-1s and PDRs, and support with block cleaning and estate duties.
• Maintain records, work under pressure, and meet targets within policies.

Skills

Driving licence

Supervisory experience

Customer service

Communication

Teamwork

IT literacy

Record keeping

Numeracy

Literacy

Tools

Microsoft Office

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

An exciting opportunity has arisen for Lead Estate Officer to join the Housing and Neighbourhoods Service within Sheffield City Council.

Are you highly motivated, enthusiastic and keen to assist the residents of Sheffield in keeping Neighbourhoods clean and safe?

We are looking for Lead Estate Officer to work as part of Sheffield City Council’s Housing and Neighbourhood Service, supporting the delivery of a quality Housing Service.

Location: the location is to be city wide, the role will initially be based at Central Area, however you will be expected to work in any Neighbourhood Team.

Are you a real people person? Able to work as part of a team? Are you hard working and have good communication skills and deliver excellent customer care? Do you hold a full driving licence?

You will need to show an understanding of numeracy and literacy skills and will use IT equipment to record your work.

To supervise the delivery of Estate Officer Services within an Area

You will be expected to drive a works vehicle and be in a position to carry out the physical demands of the role, which include Supervising Staff, monitoring 1-1’s and PDR’s also support with moving machinery and manual handling of bulky items, and general Block Cleaning Support and Estate Officer Support.

You will need to have the ability to work under pressure, meeting targets and deadlines, maintain accurate records and operate within policy and procedures with good administration skills.

You will work as part of a Neighbourhood housing team working closely with Neighbourhood officers to share intelligence on neighbourhood issues and to liaise with tenants in a courteous and friendly manner, and to support Housing Officers with walkabouts and other daily duties.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.