Tenancy Sustainment Officer

Salvation Army Homes; Liverpool; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

26 days leave

Healthcare cash back

Pension matched

Enhanced family leave

Sick pay

Loans support

Volunteer days

Cycle to work

Private medical insurance discount

Career development

Inclusive culture

Job summary

Salvation Army Homes is seeking a dedicated professional to coordinate tenancy management and rent collection, ensuring services for residents are delivered to a high standard.

You will allocate vacant properties, conduct background checks, and maintain H&S and property standards, helping residents sustain tenancies and transition from the scheme with supportive move-on options.

Qualifications

• Be a confident communicator.
• Build trusting, professional relationships with high resilience.
• Take an asset-based approach to empowering people.
• Have good knowledge or experience of working with homeless or vulnerable people.
• Understand or learn about community resources and organisations that can help our clients.

Responsibilities

• Coordinate tenancy management and rent collection to ensure all housing management income is collected effectively.
• Ensure fair access, process applications, and background checks for allocation of vacant properties.
• Allocate vacant properties and minimise void turnaround time.
• Ensure Health & Safety and property standards are maintained.
• Support move-on accommodation to enable residents to sustain tenancies.

Skills

Communicator

Resilience

Asset-based approach

Experience with homeless people

Community resources knowledge

Job description

The Role

You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will also ensure supported move on accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes' residents. Working with our residents, you will key to increasing their ability to sustain a tenancy when they housed in our move on properties and when they transition out of the scheme from the scheme.

What you’ll bring

• Be a confident and capable communicator, not fazed by difficult situations
• Be able to build trusting, professional relationships and have a high level of resilience.
• Take an asset-based approach to empowering people to develop their skills, strengths and talents.
• Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,
• Understand or learn about community resources and organisations that can help our clients

Working Arrangements

Service based at Mildmay House. Rota based including weekends.

Our Offer

In return, we offer a competitive and supportive benefits package, including:

• 26 days annual leave plus bank holidays, increasing to 31 days
• Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)
• Matched pension scheme up to 6% (with salary sacrifice option)
• Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay
• Occupational sick pay
• Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support
• Paid volunteering days
• Cycle to Work Scheme
• Discounted private medical insurance
• Support to learn, broaden your skills and develop your career
• A fun and inclusive work culture where individual differences are valued and championed

Closing date: 22 October 2026 (please note we may close the vacancy early if we receive a large volume of applications)

About The Company

Founded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people.

If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.

Guaranteed interview scheme

Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience