Night Concierge

Saha; Tudhoe; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Annual leave

Health benefits

Pension

Enhanced family leave

Sick pay

Loans and financial support

Volunteer days

Cycle to work

Private medical insurance

Career development

Inclusive culture

Job summary

Salvation Army Homes is offering a Night Concierge position at Newhaven Foyer, providing safety and support to residents during night hours. The role focuses on building trust, offering guidance, and ensuring the security of the building and its residents.

You will maintain up-to-date information for clients, participate in training, and help meet performance indicators for the service, contributing to the organisation's mission of safe homes and transforming lives.

Qualifications

• Be a confident and capable communicator in challenging situations.
• Build trusting, professional relationships with residents.
• Maintain knowledge of services for residents and communities.
• Demonstrate resilience and a supportive approach to safety.
• Knowledge or experience in working with homeless or vulnerable people.

Responsibilities

• Take a relational approach, build trust with residents and guide safety.
• Acquire and provide up-to-date information relating to clients and the service.
• Complete training and development as identified by the Line Manager.
• Contribute to KPIs for Self, Scheme and the wider association.

Skills

Communication skills

Resilience

Trust building

Empowerment approach

Experience with homelessness

Job description

Salvation Army Homes

The Role

Exciting opportunity for a Night Concierge based at our supported housing service, Newhaven Foyer.

At Salvation Army Homes, we are dedicated to providing comprehensive, high-quality housing services, support, and resettlement for people who are experiencing, or have recently experienced, homelessness and are in need of support and accommodation.

As a night concierge you will be:

• Taking a relational approach in your role, building trust with residents and offering guidance to help ensure their safety, as well as the safety of the building.
• Acquiring and providing up to date and accurate information relating to clients and the service.
• Undertaking any necessary training/personal development identified by your Line Manager.
• Contributing to the Key Performance Indicators set for Self, Scheme, and the wider association.

What you will bring

A Night Concierge will instinctively demonstrate our values and behaviours, loving your work, helping people to thrive, and always finding a way to be effective.

• Be a confident and capable communicator, not fazed by difficult situations.
• Be able to build trusting, professional relationships and have a high level of resilience.
• Take an asset-based approach to empowering people to develop their skills, strengths and talents.
• Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups.
• Understand, or be willing to learn about, community resources and organisations that can support our residents.

Working Arrangements

This role is based within the service, is a waking night position, and may involve lone working. Please note that the on-call rota is shared among the team on a rolling four-week basis. On-call duties run from 8:00pm to 8:00am for overnight cover and from 8:00am to 8:00pm for daytime cover.

Our Offer

In return, we offer a competitive and supportive benefits package, including:

• 26 days annual leave plus bank holidays, increasing to 31 days
• Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)
• Matched pension scheme up to 6% (with salary sacrifice option)
• Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay
• Occupational sick pay
• Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support
• Paid volunteering days
• Cycle to Work Scheme
• Discounted private medical insurance
• Support to learn, broaden your skills and develop your career
• A fun and inclusive work culture where individual

About The Company

Founded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people.

If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.

Guaranteed interview scheme

Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.

Equal Opportunities

We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience.