Tenancy Sustainment Officer

Ciwmjobs; Ipswich; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

The Salvation Army in Ipswich is seeking a Tenancy Sustainment Officer to support licensees and tenants, help them access services, and work with support colleagues to maximise tenancy outcomes.

The role requires a Level 3 qualification (or willingness to work toward it), knowledge of homeless client needs, strong time-management and decision-making under pressure, and a commitment to equality of opportunity.

Qualifications

• Level 3 qualification in related field or willingness to work towards it.
• Knowledge of the main support needs faced by homeless and vulnerable clients.
• Ability to prioritize, manage time effectively and make decisions under pressure.

Responsibilities

• Work collaboratively with support colleagues to ensure licensees/tenants maintain their tenancy and access services.

Education

Level 3 qualification in related field

Job description

Working hours: 35 hours per week (Including some evenings and weekends)

Interview Date: To be confirmed

Lyndon House is a Salvation Army Lifehouse located in Ipswich. The centre provides accommodation and support based on individual needs to 39 individuals who are experiencing homelessness.

Key Responsibilities:

The role of Tenancy Sustainment Officer with the Salvation Army is an inspirational one and key to achieving successful outcomes for our vulnerable clients. The purpose of the role is to work collaboratively with support colleagues to ensure that licensees/tenants can maintain their licence and tenancies and can access services, taking appropriate action on breaches of licence agreements/tenancies, including antisocial behaviour, and to maximise outcomes for tenants and The Salvation Army.

The successful candidate(s) will be able to demonstrate:

• Level 3 qualification in related field or willingness to work towards it
• Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients
• Ability to work in a busy environment, be solution focused, show good time management skills and can demonstrate ability to prioritise and make decisions under pressure
• Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes

Appointment will be subject to satisfactory references, a criminal record check (Enhanced with barred list DBS Disclosure check for the adult workforce) and evidence of your Right to Work in the UK in line with Home Office requirements.
As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.