Tenancy Sustainment Officer

Apricus Resourcing Ltd; Leicester; On-site; GBP 36,000 - 37,000; Full time

Job summary

Apricus Resourcing Ltd are seeking a Tenancy Sustainment Officer for an ongoing contract role based in Leicester within a tenancy team supporting housing services.

You will coordinate tenancy management and rent collection to ensure income is received, and work to turn around void properties quickly with pre-let and post-let checks while maintaining high standards and compliance with housing regulations.

Qualifications

• Experience in housing tenancy management and voids/arrears is required.
• Knowledge of housing benefit regulations and welfare reform.
• Strong time management and organisational skills.
• Ability to manage risk effectively within tenancy services.

Responsibilities

• Coordinate tenancy management and rent collection to ensure income is received.
• Turn around void properties quickly with pre-let and post-let checks.
• Ensure supported accommodation is available in line with KPIs.
• Oversee cleaning and turnaround tasks and maintain high standards.
• Respect tenancy agreements and assist residents to maintain spaces.

Skills

Tenancy management

Void & arrears

Risk management

Time management

Job description

Apricus Resourcing are working with a social enterprise provider who are looking for a Tenancy Sustainment Officer for an ongoing contract role based within one of their services in Leciester.

The role is based within a tenancy team that aims to support the groups wider housing services. Your role will include working towards corporate aims and targets. You will also be working to co-ordinate tenancy management and rent collection, ensuring all income is received.

Key Duties include:

• Effectively work for the efficient turnaround of void properties to ensure quick re-let: with pre-let and post let checks, ensuring repairs and replacements are completed quickly.
• You will ensure supported accommodation is available for use in line with local Key performance Indicators.
• Oversee and carry out where necessary the basic cleaning and room turnaround tasks
• Support and empower residents to maintain cleanliness of communal and personal space in accordance with their tenancy / licence agreement.
• Ensure the properties are let to high Standards and maintained as such, monitoring properties for damage or abandonment or misuse.
• Ensure the process for Gas Safety checks is strictly adhered to and residents are aware of their obligations.
• Ensure that accommodation furnishings and Welcome Packs are available for new lets.
• Order replacement furniture. Maintain inventory and agree the condition of accommodation at the point of re-let with the new tenant and again when the tenant is leaving.

The manager is looking to hire an experienced candidate for the role. You will need specialist knowledge of the groups you're working with.

Other key experience includes:

• Knowledge and practice in housing and tenancy management in relation to statutory obligations.
• Track record in effective tenancy management, particularly voids and arrears
• management.
• Understanding of Housing Benefit regulations and welfare reform.
• Plans and prioritises effectively. Good time management and organisation
• An ability to manage risk effectively.

In return the service are able to offer an ongoing contract working 37.5 hours per week. The role is initially based for the next 12-weeks before turning permanent, the salary for this role is between £18-19 per hour umbrella whilst on agency basis.