Tenancy Support & Retention Officer

Ciwmjobs; Ipswich; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

The Salvation Army in Ipswich is seeking a Tenancy Sustainment Officer to support licensees and tenants, help them access services, and work with support colleagues to maximise tenancy outcomes.

The role requires a Level 3 qualification (or willingness to work toward it), knowledge of homeless client needs, strong time-management and decision-making under pressure, and a commitment to equality of opportunity.

Qualifications

• Level 3 qualification in related field or willingness to work towards it.
• Knowledge of the main support needs faced by homeless and vulnerable clients.
• Ability to prioritize, manage time effectively and make decisions under pressure.

Responsibilities

• Work collaboratively with support colleagues to ensure licensees/tenants maintain their tenancy and access services.

Education

Level 3 qualification in related field

Job description

The Salvation Army in Ipswich is seeking a Tenancy Sustainment Officer to support licensees and tenants, help them access services, and work with support colleagues to maximise tenancy outcomes.

The role requires a Level 3 qualification (or willingness to work toward it), knowledge of homeless client needs, strong time-management and decision-making under pressure, and a commitment to equality of opportunity.