Tenancy Sustainment Officer

Test Valley Borough Council; Andover; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

Test Valley Borough Council’s Housing team is seeking a Resettlement Officer to support vulnerable individuals and help them achieve long-term housing stability.

You will work across Andover and Romsey, providing tenancy sustainment support, prevent homelessness, and help households move on from temporary accommodation while collaborating with landlords and the Housing Options Team.

Qualifications

• Passionate about supporting vulnerable individuals and helping them achieve housing stability.
• Strong communication and interpersonal skills with empathy and resilience.
• Flexible and capable of working across multiple sites within the borough.

Responsibilities

• Prevent homelessness by supporting residents to sustain tenure and access services.
• Deliver tenancy sustainment support to private rented or temporary accommodation.
• Work with housing legislation and council policies to assist clients and resolve issues.

Job description

37 hours per week – Temporary Contact for 12 months

Working across Andover and Romsey

Grade 5 Salary range £29,334 12 – £31,937 16

This is an exciting opportunity to joinTest Valley Borough Council’s proactive and forward-thinking Housing teamas aResettlement Officer If you're passionate about supporting vulnerable individuals and helping them achieve long-term housing stability, we want to hear from you

As a Tenancy Sustainment Officer, you will work closely with the Housing Options Team to prevent homelessness, support vulnerable residents and help households move on from temporary accommodation

You will provide targeted, strength-based and person-led support to households with complex needs, helping them access essential services, sustain accommodation, improve wellbeing and avoid repeat rough sleeping

You will also deliver reactive support to residents at risk in the private rented sector, working with landlords to resolve issues early and prevent eviction

You will provide tenancy sustainment support to residents in private rented or temporary accommodation to set up and settle into their homes, manage their tenancies independently, complete periodic tenancy checks and overcome barriers to long-term housing stability

We are not necessarily looking for previous housing experience yourattitude, empathy, and commitment to supporting othersare what matter most You may have transferable skills and gained experience in a similar or closely related field

You will have to operate within housing legislation and the Council’s own policies You will be motivated with a can do attitude and will work flexibly to accommodate ever changing priorities

You’ll Thrive In This Role If You Are

• Dynamic and customer-focused, with a genuine desire to help others
• Resilient and adaptable, able to manage a busy and ever-changing workload
• A great communicator, confident working both independently and as part of a team
• Motivated and proactive, with a flexible approach to working in the community

This is a community-based role, with most of your time spent visiting clients in their homes While some office-based work is required, flexibility for home working is limited Office space is available in bothAndoverandRomsey

Test Valley is a great place to work, it is a place for everyone, we support our communities, and our staff, to thrive We pride ourselves on our open and friendly culture and offer a professional positive and stable working environment Our organisations values are reflected in the way we work with our communities, partners and staff

We are committed to providing equality of opportunities for all and believe that employing people from different backgrounds, with a range of perspectives and experiences, helps us to deliver high quality services to residents

We are proud to be a Disability Confident Employer who positively encourages applications from disabled people If, as a disabled person, you meet the minimum criteria for a job then you will be guaranteed an interview, and we will ensure any reasonable adjustments are made to the interview process so that you can be fairly assessed for the vacancy

Closing date for applications is midnight on the 25th September 2026

Interviews will be Friday 2nd October 2026, in person, at Beech Hurst Andover