Housing and Support Officer - Housing First

Transform Housing & Support; Mole Valley, Elmbridge; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

28 days annual leave

Wellbeing day

Pension scheme

Training and development opportunities

Employee assistance programme

Job summary

Transform Housing & Support is seeking a Housing & Support Officer to work across West Surrey, in a community-based role with regular travel between sites. The role focuses on sustaining tenancies and enabling independent living through a Housing-Led approach.

You will join a supportive team, empower clients to resolve challenges, access health and community services, and promote harm reduction while maintaining professional boundaries.

Qualifications

• Ability to build professional, non-judgmental relationships with people with complex needs.
• Confident working with individuals experiencing drug and alcohol dependency.
• Effective communication with clients, colleagues and partner agencies.
• Ability to manage risk and escalate concerns when needed.
• Organised with ability to manage own workload.
• Full driving licence and access to a vehicle for work.
• Basic numeracy and written communication skills (GCSE Maths and English level 4).

Responsibilities

• Support clients to sustain tenancies and prevent homelessness.
• Deliver person-centred support aligned to individual plans.
• Assist clients to access health, substance misuse, employment and community services.
• Promote harm reduction and positive behaviour change.
• Carry out housing management duties including rent monitoring and property checks.
• Complete risk assessments and contribute to safeguarding processes.

Skills

Empathy

Communication skills

Conflict resolution

IT literacy

Driving licence

Education

GCSE Maths and English level 4

Tools

Excel

Word

Outlook

Internet

Job description

Housing & Support Officer - West Surrey

Salary: £28,000 p.a. + benefits

Hours: 37 hours per week (Full time)

Location: Community-based role covering services across Mole Valley, Elmbridge, Runnymede and Surrey Heath (regular travel between sites required)

Are you resilient, compassionate and confident working with people with complex needs?

In Housing first, we support people to maintain their tenancies and build independence through a Housing-Led approach. This role is community-based and involves regular travel between properties across West Surrey.

You will work as part of a supportive team to empower clients to resolve challenges, improve daily living skills and achieve sustainable outcomes.

Many of the clients we support have complex and overlapping needs, including:

• Experience of homelessness
• Mental health challenges
• Drug and alcohol dependency
• Social isolation
• Financial hardship

This role requires emotional resilience, strong professional boundaries and the ability to work in a trauma-informed, non-judgmental way.

About the Role

As a Housing & Support Officer, you will:

• Support clients to sustain their tenancies and prevent homelessness
• Deliver person-centred support aligned to individual support plans
• Assist clients to access health, substance misuse, employment and community services
• Promote harm reduction and positive behaviour change
• Carry out housing management duties including rent monitoring, tenancy management, property checks and health & safety responsibilities
• Complete risk assessments and contribute to safeguarding processes

This is a varied role balancing housing management and support, where no two days are the same.

About You

We are looking for someone who:

• Can build professional, non-judgmental relationships with people with complex needs
• Is confident working with individuals experiencing drug and alcohol dependency
• Communicates effectively with clients, colleagues and partner agencies
• Can manage risk appropriately and elevate concerns where necessary
• Is organised and able to manage their own workload
• Has basic numeracy and written communication skills (GCSE Maths and English level 4 or equivalent)
• Is confident using IT systems (Excel, Word, Outlook, internet)
• Holds a full driving licence and has access to a vehicle for work purposes

About Transform Housing & Support

We believe everyone deserves the opportunity to live independently and with dignity. We provide housing and support to socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton.

Our values - respect, empowerment, responsibility and excellence - guide everything we do.

Our benefits are great too and include

• 28 days annual leave per annum, plus bank holiday (pro rata for part time workers)
• An additional 1-day pro rata per annum wellbeing day
• A defined contribution pension scheme
• The opportunity to buy or sell up to five days annual leave per holiday year
• Training and development opportunities
• Employee assistance programme
• Interest-free staff loans

Other things you need to know

At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values.

If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help.

It is essential that you have a full valid driving licence and use of your own car for business purposes.

Successful candidates will be required to complete an Enhanced DBS check.