Tenancy Support & Sustainment Officer

Ciwmjobs; Sandford Hill; Remote; GBP 22,000 - 29,000; Full time

Job summary

Hays Specialist Recruitment Limited are seeking a Tenancy Sustainment Officer to support vulnerable adults in Stoke-on-Trent, helping them sustain tenancies and live independently. You will manage a caseload, carry out inspections, review tenancy agreements and assist with income maximisation and welfare benefits.

The role requires experience in social housing, strong communication skills, and the ability to work independently while coordinating with local authorities and external agencies.

Qualifications

• Experience working within social housing or similar environment.
• Knowledge of welfare benefits, income maximisation and rent arrears management.
• Experience managing a caseload and maintaining detailed records.
• Strong communication and relationship-building skills.
• Ability to work independently and manage competing priorities.
• Proactive, customer-focused approach.
• Full UK driving licence and access to your own vehicle.
• DBS check or willingness to undergo one.

Responsibilities

• Managing tenancy sign-ups, move-ins and occupancy agreements.
• Carrying out property inspections, risk assessments and tenancy reviews.
• Supporting tenants to maximise income and access welfare benefits.
• Managing rent arrears and agreeing repayment plans.
• Addressing housing management issues and anti-social behaviour.
• Maintaining accurate records and updating internal systems.
• Liaising with internal teams, local authorities and external agencies.
• Supporting customers to access alternative housing options where required.
• Promoting positive tenancy outcomes for vulnerable residents.

Skills

Social housing

Welfare benefits

Caseload management

Communication skills

Independence

Driving licence

DBS check

Job description

Hays Specialist Recruitment Limited are seeking a Tenancy Sustainment Officer to support vulnerable adults in Stoke-on-Trent, helping them sustain tenancies and live independently. You will manage a caseload, carry out inspections, review tenancy agreements and assist with income maximisation and welfare benefits.

The role requires experience in social housing, strong communication skills, and the ability to work independently while coordinating with local authorities and external agencies.