Housing Tenancy Support & Skills Coach

Nexo People; Hempstalls; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Medicash health plan

Pension plan

Employee Assistance Programme

Wellbeing programmes

25 days annual leave

Job summary

Nexo People is seeking a Tenancy Sustainment Officer in Stoke-on-Trent for a permanent, full-time role with a national supported housing charity. You will help people with complex needs settle into their new home and develop independent tenancy skills, including budgeting, safety, and home maintenance.

The role is 37.5 hours weekly, 7.5-hour shifts between 8am–10pm, with some weekend work. Permanent position starting on a temporary basis; right to work in the UK required.

Qualifications

• Awareness of issues affecting vulnerable people and those with multiple disadvantages.
• Experience overcoming barriers to housing for those may be excluded from housing registers.
• Organised, able to multitask, and a completer-finisher who follows policy and process.
• Skills to support daily living activities needed for independence.
• Experience managing rent accounts and following arrears processes.
• Experience health and safety and maintaining premises standards.
• Experience safeguarding policies and procedures.
• Right to work in the UK (visa sponsorship not available).

Responsibilities

• Assess referrals against scheme criteria.
• Complete safety tasks and home inspections to maintain good standards.
• Support budgeting and financial inclusion to develop independent living skills.
• Manage rent accounts and arrears processes.
• Record and report tenancy notes via CRM on computer or mobile.
• Identify, monitor and report safeguarding concerns per policy.
• Work within the charity's aims, values and ethos.

Skills

Organised

Multitasking

Completer-finisher

Housing access experience

Rent accounts management

Health and safety

Safeguarding knowledge

Job description

Nexo People is seeking a Tenancy Sustainment Officer in Stoke-on-Trent for a permanent, full-time role with a national supported housing charity. You will help people with complex needs settle into their new home and develop independent tenancy skills, including budgeting, safety, and home maintenance.

The role is 37.5 hours weekly, 7.5-hour shifts between 8am–10pm, with some weekend work. Permanent position starting on a temporary basis; right to work in the UK required.